What is the dispute to Aliexpress? How to open the dispute to Aliexpress, what do you need to write in the dispute?

In this article we will find out what the dispute is on Aliexpress And how to open it.

Each purchase on the Internet carries certain risks. You must understand that while the goods are not received, you definitely do not know what sent to you. Therefore, there is a chance that you will remain unhappy with the outcome of the transaction.

When buying on AliexpressAll buyers are insured against dishonest sellers with a special protection system. Mostly buyers are satisfied with the purchases obtained, but still there are exceptional cases.

Let's talk to you, what to do when the parcel does not reach you or you get it but with a marriage.

If you have never made purchases on this site, we recommend reading you an article "How to make the first purchase on Aliexpress?".

What is the dispute to Aliexpress?

What does the dispute mean to Aliexpress?

If you finally got a parcel with AliexpressBut the thing was unsuitable in size or defective, then you should not worry. Undoubtedly, goods from China are not distinguished by special quality, but they should have a normal appearance. In addition, they must also follow their functions. Aliexpress tries on maximum provide protection eVERY Your client from dishonest shops. therefore, if deal was unsuccessful, then Part of the money or the entire amount returns to the account. If you are sure you have been deceived, then open the dispute on Aliexpress.

It is a procedure when customer claims to the goods received are considered. In fact, the protection of consumer rights is so implemented. To start the trial, you must first open the dispute and lead weighty arguments that you are right. Thus, the dispute is the only way to regulate conflicts arising from buyers with sellers.

By the way, never confirm the receipt of the goods in advance until you are sure that everything is in order. Otherwise, the money in the case of which you will not be able to return back.

Where to look for information about the possibility of opening a dispute to Aliexpress?

When buying will be received and it will fully suit you, then you need confirm its receipt and write good review. But how to be if the thing did not come up?

Time counter when you can open the dispute

First you need to find out if you can open the dispute at all. Protection period has always has a limited time and approximately 45-90 days. This time is more than enough to get and check the goods. When the time spent on the timer, the purchase will be considered successful and the seller will receive their earned money.

If after a while you will find that things have defects, then you have no more than 15 days to start the dispute if the order has already been completed.

For what reason can you open a dispute on Ali Spress?

Causes of the opening of the dispute to Aliexpress

For no reason, open the dispute will not work. therefore you must fill special form, point in her cause, amount return and add proof of. Usually disputes satisfied in two situations - The goods did not come at all or it with defects.

The dispute opens in the absence of a parcel indicating the following reasons:

• The goods did not come or delayed. If It's too much time and the order is still not, then talk to the seller and ask to clarify the situation. If the whole fault problem is in the mail, then the order protection will be extended. If you ignore you, just open the dispute, since the order you are unlikely to wait.
• Package lost. If during the tracking you saw that the parcel was sent to someone else's address or lost, then it is solved only through the dispute. If everything has been done on your part correctly, then the seller and delivery service must answer for such a lining. The dispute will depend on which reaction will be caused by your claims. Typically, money is returned immediately without consideration by the administration.

If the parcel is received, but the goods are not suitable for you, then when opening the dispute, one of the following reasons is indicated:

• Goods with marriage. If things have external defects or it does not work, then require full compensation.
• The goods are not the one that was ordered. For example, you ordered one laptop model, but in the end got another. In this case, the decent seller will fully or partially reimburse the funds.
• The goods are damaged during transportation. Fragile items, such as telephone or dishes, may be damaged by incorrect transportation. But in such a situation you should have a video or photo of unpacking to prove that the goods and the truth came damaged.
• Clothes or shoes do not match the size. If you are sure that the size ordered correctly, and they got it unclear what, then open the dispute and demand money. When ordering at random, you will not achieve anything.
• The goods are different in color, form and so on. Even if you complete something is missing or it smells unpleasant things, then you can also challenge this fact.
• You were asked for shipping fee, although it was announced the opposite. When you prove your rightness, the shipping cost will be reimbursed.
• Fake goods. Although, of course, find the original on Aliexpressit is difficult, but still you can. And if the seller in the description it is indicated that the goods are original, and you came fake, then he will have to answer for it.
• Empty parcel or quantity does not match. If you had to come in one parcel, for example, three blouses, and you only received two, then you need to reimburse the cost of one or send a separate package.

If the seller asks you to close the dispute, then see if it has changed the cost of compensation and only the flood confirm the proposal. Sometimes sellers hope for inattention and indicate the zero amount of compensation.

When you can not open the dispute on Aliexpress?

When you can not open the dispute on Aliexpress?

As you already understood, to start the dispute you must have good reasons. Although often buyers begin to panic and attack the claims of sellers. So that there are no such false applications, there are several reasons when the dispute does not open:

• Premise is not monitored. This question is primarily solved with the seller. If he wrote to you wrong track number or did not have time to register it on Aliexpress, So ask to make it it as soon as possible. Perhaps the parcel was not sent at all or simply occurred when tracking.
• You changed my mind to buy goods. Such reasons are not a reason to open the dispute.
• The order was mistaken. The only thing in this situation can offer you - to discuss with the seller the procedure for sending goods back. But here it is worth considering that sending you will pay for yourself, and a lot of time will take a refund.

How to open a dispute on Aliexpress: Step-by-step instructions

So let's wonder how to still open a dispute.

• To start open the main page Aliexpress
• Follow B. "My orders"
• Find the goods you need and select " Open dispute"

Open Dispute Button

• Further you will open the window where you need to choose, you received the package or not
• If you got, but the goods do not suit you, then click "Yes". If you did not get anything, we choose, respectively "No"

Opening a dispute

Depending on your response, a fill form will boot. Depending on the situation, the description will be different. To figure out what exactly to write and how to behave, click on the reason you need and you will open a detailed article:

• The goods came not completely
• Came broken, broken or damaged goods
• Track number parcel is not tracked
• The seller sent not the goods
• The goods came with marriage
• The goods did not come

After the form is filled, send it the corresponding button.

Adding proofs for dispute

Opening of the dispute on Ali SPESPRESS on the non-compliance of the product: Example

Let's consider with you on the example, how to open a dispute if the seller sent a thing is not the size. First of all, you need to collect evidence that you are right. For this:

• Make a product photo with a ruler or measuring tape so that you can see the real size

Photo of real size

• Continue check the size on the table and make it a screenshot. Also note what size you have been ordered and what you got

Screenshot size table

• The next step will be received snapshot orderso that you can see what you ordered

Snapshot order

• If The size helped you choose the seller, then make screenshots of correspondence
• Further open the main page Aliexpressand go through B. "My orders".
• Find the appropriate order and select "Open dispute".
• In a new window, put a mark that the order was obtained.
• On the next page, specify the reasons for the dispute - "Not matching the size of the description."

Opening form of a dispute

• In the field, it is better to specify some of the funds, since otherwise you will have to send the goods back to China, and this is very expensive.
• Usually it turns out to return 30-80% of the price of goods. It all depends on the difference in size.
• In the description you must say that the size for you is not possible and wearing a thing you can not. Also promise to write a good feedback in gratitude for fast refund.

Adding Product Information and Situation Description

What to write? Approximate text may look like this:

"Hello! I ordered shorts with s size. It corresponds to the volume of the hips - 74 cm. But you sent me very, very large shorts of the size of XL (88 cm), so I can not wear them. Please return me part of the funds for the wrong size. And I will put 5 stars. Thanks."

"Hello! I Ordered Shorts With A Size S. This CorreSponds to the Volume of the Hips - 74 cm. But You Sent Me Very-Very Large XL Size Shorts (88 CM), SO I CAN NOT Wear Them. Please Return Some of The Money for the Wrong Size. AND I WILL PUT YOU 5 STARS. Thank you. "

• Be sure to download the proof and click on "Send".

Now you have to wait for the retaliatory reaction of the seller. If he ignores you and will not answer anything, the dispute will be automatically completed, and you will be returned to money. If the seller refuses to accept your offer and will offer its conditions in response, then you can reject it and insist on your own.

Claim adopted by the Seller

Refund

Video: How to open a dispute on Aliexpress? New rules for conducting disputes!