How to properly discover the dispute on Aliexpress if the goods came with marriage: step-by-step instruction. How to make a dispute to Aliexpress correctly if a low-quality product came?

In this article we will discuss how to open a dispute, if the product is defective.

It happens that you order something interesting or important on Aliexpressand we look forward to the parcel, and the goods turn out to be damaged. In this case, you should know what exactly needs to be done in order not to lose money and buying.

This usually happens for two reasons - the seller deliberately sends a broken product or he was damaged on the road.

Came broken, broken or damaged goods with Aliexpress: What to do?

Defective goods with aliexpress

The easiest way to return your money, if you did not receive the parcel. Therefore, it is worth it for it only if damage is not strong and the goods can be used. Here you must prove that damage occurred until you got a purchase and opened.

If you already notice that the packaging is broken or inside the sound of a broken attachment, then act like this:

• With strong damage, you have the right not to take the parcel. On the notice, write the failure and the parcel will be sent back. And you need to open the dispute and indicate the reason that the goods are sent back. You also need to attach the screenshot of the track number, in proof that the parcel is really gone.
• If damage is small, but you want to see what inside, then invite the boss or his deputy and open the parcel together.
• If the goods are really damaged, then the staff make an act. In addition, you can also refuse to receive and send it to the seller. On the Aliexpress a dispute opens for the same reason as above.
• If the parcel is safe and you have taken it, then it is better to open it in front of the camcorder. If the goods are broken, then you will have proof of this.

How to properly open the dispute to Aliexpress if the goods came broken, broken damaged: Step-by-step instruction

Non-working goods with aliexpress

Detailed instructions on opening and conducting a dispute read here. We will discuss with you the features of the management and opening of the dispute, if you came broken goods.

• Once you have found that the goods are broken or does not work, then open the dispute and start discussing questions with the seller.
• If the goods are damaged, but it works and, moreover, you can restore it, then demand from the seller of compensation commensurate repair costs. If the seller promises to you that when closing the dispute, it will be compensated for you, then you should not do this, as he will forget about you.
• If the breakdown is serious or buying at all, it will have to send it back. In this case, when opening a dispute, put a mark in front of sending goods to the seller. Remember that shipment will be carried out at your expense.
• Any question regarding compensation, discuss only in the dispute. Make a photo that the product is sent back. It can come in handy.
• If everything was good upon receipt, and you closed the deal, but suddenly the thing stopped working, then try to write to the seller. Honest sellers come to contact and may ask to send a parcel to check for warranty in China.

How to prove to Aliexpress that the product came broken, broken damaged?

Broken goods with aliexpress

As evidence that the goods are broken, imagine video and photos. At the same time, the video should show how you open the parcel and test the resulting thing. Also, if the characteristics of the product do not correspond to the stated, then apply the screenshot describing the characteristics and photo of nonconformity.

If you sent the goods back to China, then make a screenshot of the track number and photo sending parcel.

How to make a dispute to Aliexpress correctly if the product came broken, broken damaged?

On this design dispute completed. You have made all the evidence, described in detail the situation, perhaps sent the track number to the seller to track. Now you have to wait for the seller.

If he accepts your conditions or ignores the dispute, it will close and you will be credited to the amount that you specified to return.

In addition, the seller can offer its conditions. Take them or not - to solve only you.

Video: How to open a dispute (dispute) on Aliexpress if the goods are damaged?