How to open and arrange an argument on Aliexpress if the seller sent not the goods: step-by-step instruction. How to prove to Aliexpress that another product came?

It happens that the seller with Aliexpress Sends not the goods. What to do in this case?

No matter how strange it sounds, but the situation is when the seller with Aliexpress silver is not the goods, it is found quite often. Someone learns about it even in the mail, and some after the opening of the parcel of the house. At the same time, buyers are upset that it happened so, and also think what to do next.

It was not the goods with Aliexpress - reasons

Dispute on aliexpress

There are several reasons why you got not what we expected:

• The seller accidentally mistaken. If he has a big stream of buyers, then by chance it can confuse the addresses. Someone will come to your order, and you - someone else's.
• An error occurred in the courier company. Some sellers to save time use the services of courier firms who will take goods from them, pack them and send them to recipients. It also employs people and therefore mistakes are not excluded.
• The seller deliberately sent you not what you need. Either the like, but less price, size, complete set or quality, or in general something unnecessary.
• The parcel was opened along the road, and a part of the goods was disappeared, or a substitution was produced.

The seller sent not the goods with Aliexpress: what to do?

It was not that parcel with Aliexpress

• In suspected, do not take the parcel immediately
• In the description, the site indicates the weight and size of the parcel. Remember them and compare by mail. If the parameters do not match, do the following:

1. Open the parcel with the head or its substituent
2. Remove the whole process on video
3. If the goods and the truth is not the one, the special act is drawn up, and the parcel goes back
4. Next, open the dispute and attach photos and video evidence to it.

Even with the opening of the parcel of the house should be video. This is the best proof of your rightness, so do not neglect them. If you ordered the technique, then spend a little testing in the frame.

How to properly discover the dispute on Aliexpress if another product sent: Step-by-step instructions

Detailed instructions for opening a dispute described in the article - "How to discover and conduct an argument to Aliexpress?"So we will discuss only some features.

So, if the situation has occurred when you received the wrong thing, you can start a dispute on:

• Partial return. If you sent a similar product with good quality, but it has the parameters worse or it is less, then you can ask to compensate from 50% of the price of the goods. Compensation dimensions depend on the degree of difference in goods.
• Returning the full amount with the sending of the parcel back. The site administration willingly goes to it, especially if the goods are far from the one that was supposed to come.
• Full reimbursement without sending parcels back. This option is also well accepted by administrators, especially if there is a suspicion of fraud and sent you, for example, a tie instead of a suitcase.
• At the very beginning, set the maximum parameters.. Since the dispute always assumes the presence of bargaining, the seller will always knock down the price to the lowest. And he will crush you that you ordered exactly this and, do not understand the purchase at all. Therefore, in advance, be prepared for the psychological press. But the administration Aliexpress more often approves the claim towards the buyer.

How to prove that another product came with Aliexpress?

Among other things, you must make evidence, and the more there will be, the greater the chances of refunding.

Download the package of the order - a link with the parameters of the goods when purchased:

• Log on to your page on Aliexpress
• Follow B. "My orders"

My orders

• Next click on "More"

Order details

• Now click on the name of the goods

Product Name

• You will transfer to the page with the characteristics
• Choose "View description in Russian / English"
• Copy the link from the browser row

Copy Link

• Insert it in the description of the order
• Also, take a photo of what you came. The more pictures you provide, the better
• After this dispute is sent to the key "Sending".

How to make a dispute to Aliexpress correctly, if the seller sent another product?

When opening a dispute in the field with a detailed description, you must describe the reason for opening the dispute in detail. For example, text may be like this:

I ordered a red shirt with XL size, but got green with XXL size. Please return money for the goods with further sending it to the seller ./ »I Ordered A Red Jacket With A Size XL, But Was Green With A Size XXL. I Request A Refund For The Goods with the Further Selener. "

Video: Spore. Came not that product with Aliexpress