How to open and arrange a dispute on Aliexpress if the track number is not tracked: step-by-step instructions. How to prove to Aliexpress that the track number is not tracked?

Made an order on AliexpressBut the track number is not tracked? We will tell you how to open a dispute in that case.

Tracking any parcels with Aliexpressbegins with the fact that you get the track number. Although, even the fact that the seller gave you a room for tracking the premise, does not mean that it is already in Chinese mail. This suggests that the seller just ordered the number, so the postal system can not yet provide you with data on the location of the departure.

The goods with Aliexpress is not tracked: what to do?

If, after providing you with a code for tracking, it has passed less than ten days, then you should not worry, as it should go through the time until the parcel is registered in the system.

You can check the status of sending Aliexpressin a detailed order description.

• Log on to your page on Aliexpress
• Open "My orders"

My orders

• Find the order you want to check
• Opposite it, select the key "More" or "Track check"

Track checking

• A page with detailed data on order orders and movements will be loaded.

Tracking data

• A little to the right of the track number will be two speakers, where you need to find a link to the tracking resource

Link to tracking

If more than ten days have already passed, and none of the resource does not show the parcel information, contact the seller and notify that your number is not tracked.

For example, you can write like this:

Hello!The Track Number (track number) is not tracsed. Check, Please, Where Is My Parcel.

If the seller does not take any actions within 5 days, then you should open a dispute.

How to properly open the dispute on Aliexpress if the track is not tracked: step-by-step instructions

So, no data on tracking you have, the seller does not respond to you and you decide to open a dispute. In more detail about how to open a dispute, we described in the article - "How to open and behave on Aliexpress?". Let's talk, what features there is a dispute if the track number is not tracked.

When you open a dispute, you must choose the reason from the proposed. There are two options here:

Card dispute

• Protection of the order almost expired, but no parcels
• There is no tracking information

It doesn't matter what kind of reasons you choose, the return of funds will be complete, so in the line indicating the amount of the return, write the entire cost of purchase.

How to prove to Aliexpress that the track number is not tracked?

As a rule, the administration does not ask for evidence in such situations. People who deal with the consideration of disputes and without it everyone understands. But if you have asked to attach evidence, use one of the resources for tracking and make a screenshot that there is no tracking information.

How to make a dispute to Aliexpress correctly if the track number is not tracked?

To the dispute was made correctly, specify the following text in the description:

Sending produced more than 20 days ago, but there is still no order. The seller does not fulfill its delivery obligations. Please return the cost of the goods completely.

Now the dispute can be sent for consideration and wait until the seller answers you. If he ignores your conditions, edit the dispute and repeat the message once. If nothing changes in such a situation, then the dispute should be aggravated. Then he will be sent to the site administration.

What to do if the money is returned, and the parcel came after some time?

It happens that after the return of money, after some time it comes itself. Then contact the seller that the goods came, and you want to pay it. Wait for a response from him.

Typically, a new purchase is made and when the seller confirms that the order is sent, confirm its receipt. So the money will be credited to him immediately.

Video: The track number is not tracked. Spore number 4.