How to open and arrange a dispute on Aliexpress if the goods have not come completely: a step-by-step instruction. How to prove to Aliexpress that not all the goods came?

Received the package of S. Aliexpressbut not complete set? Our article will help to deal with this issue.

The reasons for opening a dispute can be found many. These also include the receipt of goods in an incomplete set. Let's discuss how to do in this case and correctly arrange a dispute on Aliexpress.

With Aliexpress, the goods came not completely: what to do?

There are several reasons for opening a dispute in such cases:

• The parcel came not completely
• Parcel is empty
• Part of the parcel is clearly seized

To prove its rightful, it is better to remove the entire process on the camera. You can still take a picture of an empty parcel and everything that came in the kit. The more evidence, the better.

How to properly open the dispute on AliExpress if the goods have come not all: step by step instructions

The dispute opens in a specific sequence.

• Go to a page with a list of your orders
• Opposite the right goods choose "Opening of the dispute"

Open dispute

• The order is available on the order where you need to choose again. "Open dispute"

Details of the order

• To start, select "Return only"

Only refund

• Further Aliexpress invite you to fill out a small form, where you should specify the cause and the amount of the return

Form to fill

• In a special field, describe in detail what exactly happened.
• Attach evidence
• And finally, select "Send"

When everything will be done correctly, the status of the dispute will be "Waiting for approval by the seller". If the seller does not respond to your complaints, the dispute will close automatically, and you will return money.

How to prove that with Aliexpress came not all the goods?

If the parcel is a whole, address and customs declaration in place, you can pick it up and open at home. It is better to use the camera to fall out all that is inside and in what condition. First show all the stickers chamber so that they are clearly visible. Check whether the thing is workable as well as its entire kit.

If something is missing, save the entry and attach it to the dispute.

How to make a dispute to Aliexpress correctly if the goods have come not completely?

When filling out a form for opening a dispute, you need to answer a few questions. What exactly indicate if the product came not all?

• Specify that the parcel is obtained. It's not worth afraid, because you do not confirm receiving the order. Then you will display several options, which is specifically not so can be with your package. Choose suitable.
• The amount of the return amount. If the goods are a whole, but the kit is not complete, then you should not ask the entire amount. Require a partial return of money and specify the amount correct in your opinion.
• Just below you will find a question about returning the goods. Of course, you should not communicate with this if the quality of the goods is good, just not enough of something, then note that you do not want to return anything.

Video: What to do if the goods with Aliexpress came not completely?