How to open and arrange a dispute on Ali Spress if a broken, broken or damaged product came: Step-by-step instructions. How to prove to Aliexpress that the product came broken, broken damaged?

What if it came broken, broken or damaged not working goods with Aliexpress?

Despite all the popularity of the site AliexpressMany people belong to him with caution, as it still has the opinion that Chinese goods are cheap and low-quality. Yet, the percentage of low-quality products, yet there is.

Today, many Chinese factories have long been working on conscience and produce high-quality goods. It is already easy to choose attentively and choosing the goods not at the lowest cost, but in popularity and good reviews. So, you definitely do not disappoint in your purchase.

The place itself Aliexpress it would be ideal if not sellers selling non-high-quality fakes.

Let's look at the situation when you found the right product, paid for it, and as a result they got marriage or not at all high-quality fake.

Camely defective, not working goods with Aliexpress: what to do?

Defective goods

• Open any parcel on video. So, when receiving a poor-quality thing, you can always prove that you are right.
• Do not immediately panic if the goods turned out to be married or not working. Contact the seller, send him a video and describe the situation. If he is the road reputation, then the question will decide quickly.
• If the seller refuses to return a part of the amount and decide the question, then you should not delay with the opening of the dispute.
• If the goods have minor malfunctions or external defects, then ask for compensation.
• If the seller argues that it compensates for losses only after the dispute is closed, then do not believe it. As a rule, when the buyer closes the dispute, the seller begins to ignore it. And then his rating is not even important. There are very few chances of returning in such a way.
• If marriage is serious, you will have to send the purchase back. Normal seller will offer you to get the same, but without defects or return money. By the way, you will have to pay for a defective purchase for you.
• Any question with the seller decide only through the dispute. Personal correspondence do not lead. Make a photo or video that the product is sent. In addition, the track number is required so that the seller can follow the movement of the goods.
• If the transaction has already ended, and you have found defects, then contact the seller and describe the situation. Although in this case the site does not give any guarantees for refund. You are lucky if the seller is honest.

How to open a dispute on Ali Spress if the goods came with marriage, poor-quality: step-by-step instructions

Detailed instructions for opening and maintaining the dispute you will find here. But what features has a dispute with a defective product, we will also tell me further.

• When opening a dispute in a special line you need to choose the reason. Here you can click on "Poor quality" or "Works inappropriately".

Choosing the reason for the opening of the dispute

• Then you need to specify the amount of compensation, and whether you want to send the sending to the seller. With the last item, it is better not to bind, since usually sending is very expensive.
• You can also add a photo and video to confirm the marriage. This is the most important point in such situations, because no one believes to you.
• Check that the situation is described correctly.
• If everything is correct, press the key "Send".

How to prove to Aliexpress that the product did not come worker, poor-quality?

To prove that the goods have poor quality, use multiple rules:

• Make a screenshot description descriptions before the dispute
• Take a picture of what you got in the end
• If it does not match, for example, the material and description, then take a picture of the label of the thing and placed next to the screenshot description of the composition

Watch your pictures to be high quality, as this will help the administration to understand the situation faster.

How to make a dispute to Aliexpress correctly if the product came defective?

Defective goods for aliexpress

In principle, the design of the dispute is not much different from other situations, but, among other things, it is important to give a correct description of the situation. For example, so:

Unpacking Recorded On Video. Defects on the body - Two Dents. Wires Do Not Fit In The Connector - Not Clamped. The Product Was Planned As A Gift. Now IT Looks Bad. On the Justice - Give 50% Discount!

All faults are described here, it is reported that the unpacking is removed on the video, two photos are attached. In addition, a request for the return of 50% of the cost of the goods is exhibited and that he was planned as a gift, but it looks bad.

Video: Spore on Aliexpress. Sent a defective product