On Aliexpress gave the wrong, someone else's track number: what to do?

In this article we will discuss what to do in a situation where the seller is on Aliexpress Presented an incorrect or someone else's track number.

Buying in the online store always wants to get high-quality things and not to be deceived. So you can be aware where your package is located, sellers Aliexpressprovide track numbers. But sometimes a false number is issued, or by mistake and then track the parcel does not work. Let's look at what to do in case the seller sent the wrong or someone else's track number.

If you first on the site, then we recommend reading you an article "How to make the first purchase on Aliexpress?".

How to watch track number on Aliexpress?

For many buyers, it is already habitual that by making an order, you just need to wait for alert from the post office. Sometimes it takes a lot of time, but notifications still did not come and we begin to worry and go to the mail to find out if the parcel came. This is not at all.

After sending sellers provide track numberwhere you can define from a computer where your product is. It is worth noting that it is issued not immediately after sending the goods, but after a few days. Let's wonder where it can be viewed:

• Go to the site Aliexpress.
• Open section "My orders".

My orders

• After entering you, all the items you bought. Immediately you can see the details of all orders. If you click on "Track check"The system displays the current location of the parcel.

Track checking

• Pressing on "More" On the new page, you will see information with the location of the parcel and track number. Immediately indicates a link to the service where you can follow the track yourself.

information about delivery

Very rare sellers send track numbers By email, but you should not decease, as they do it at all.

Can the seller send the parcel with Aliexpress without track number?

If the parcel was sent with Aliexpress A few days ago, but the number to track you was not issued, then you do not need to think that the seller deceived you. If the goods cost less than two dollars, the seller could simply send the parcel without tracking.

This is due to the fact that the room should be paid, accordingly they will have to raise the price. Surely, when searching for goods you noticed that the goods have the cost different. So this may be due to the fact that some shipping cost is included in the price, and in others - no.

Why do sellers give the wrong track numbers?

Here you finally got a track number with Aliexpress And they decided to see where the parcel is. But immediately there is a nuisance - sites for tracking show an error that the track is incorrect or goods goes into another city. This happens for various reasons:

• An error occurred in data entry in the mail
• The seller does not want to pay for the track and he gives someone else from another parcel
• The seller is fraud

If you notice that the parcel is sent to another city, contact the seller and ask the reason. Normal sellers respond quickly and explain the situation, for example, high loading or just an error. If you ignore you or are seen from the answer, then immediately open the dispute due to the wrong provided Track numbers.

When can I open a dispute on Aliexpress if the track number is wrong?

Spores Aliexpress You can open after 6 days after the seller indicated that the parcel is sent. As practice has shown, during this time it is still not entirely clear how your product is moving. Therefore, it is better to wait a little more and first try to solve the issue with the seller. Only after that you can start dispat.

How not to miss the opening time of the dispute to Aliexpress due to the wrong track number?

In each product description, the seller indicates the maximum delivery time to your country.

Delivery period

If you are interested to know, the delivery time of your order, then look it in detail to the order. There will be a timer, which is just the maximum delivery time.

Delivery time information

If the delivery time is already coming out, and the goods have not yet come, you can solve the question two ways:

• Contact the seller and ask for extend the timer
• Open dispute

It is better to use the second option when the seller does not respond at all to your questions or gives nepheless answers. The dispute is recommended to open when approximately 5 days left until the end of the timer. Therefore, periodically monitor how much time it remains until completion.

What is better - to open a dispute or negotiate with the seller?

No one wants to spend time and nerves to clarify relationships with the seller, but still sellers with a high rating can be concessions, as each dispute spoils their reputation. And she is very good. Nevertheless, first find out in your personal correspondence, what happens and only if you ignore you or do not give an intelligible answer, then require return of money.

How to prove that the seller gave the wrong track number to Aliexpress?

To dispute on Aliexpress It was guaranteed to be resolved in your favor, of course, you need to prove that you were deceived. To do this, submit the Screenshots administration. For example, take a picture of the tracking that the goods do not go to you or that it is wrong.

Video: What to do if the seller gave the wrong track? Aliexpress, dispute, dispute and victory