How to contact Aliexpress Support in Russian? How to write to Aliexpress Suppress online, email?

Aliexpress is famous for its assortment and low prices. But not all purchases are good. Using such issues helps the support service.

On the Aliexpress Every day several thousand purchases are performed, and not each of them goes smoothly. Often, questions and disputes that help solve only the support service appear. Today on the trading platform there are several methods of accessing operators. In this case, you can contact the administration in two languages.

If you are just planning to start shopping on the site, we recommend reading to become - «How to arrange the first purchase on Aliexpress?«.

Aliexpress support service - when should I contact?

The buyer has the right to contact the administration at any time and at any order stage, but often enough to go to "Reference Center". There you can find all the often arising questions and their solution. If you write the support service for each occasion, it will load its work, and accordingly, the response time will be long.

Although there are a number of situations when without representative of the administration of Aliexpress The issue will not be resolved:

• Error when paying when the money is written off from the account, and on Aliexpress Not enrolled
• Refund if the goods are not in stock
• Mind of the description of the goods to what came (sizes, quantity, colors)
• Opening a dispute for compensation or refund
• Deleting an order from the store, which led to the cleaning of data on order and delivery time
• Breakdown of technology during the warranty period and refusal to repair it

Operators work around the clock and how to quickly solve any situation. If the buyer revealed the fact of fraud or violation of his rights, then immediately need to contact customer Support.

Aliexpress Support Service - Online Chat

You can write the operator via virtual chat. Russian-speaking support works from 7 am and up to 1 hour in Moscow. The rest of the time you can contact the English-language server or email. To start a conversation with a consultant:

• On the home page Aliexpress Top select "Help"

Section "Help"

• Next, go to the section "Support service"

Support service

• On the right you will see a blinking window. "Online chat"

Online chat

Before writing an operator first examine current issues. Each of them has instructions for solving the problem. If you do not find the necessary data there, then, of course, write to the operator.

When contacting online chat, be prepared to wait. It often happens that all employees are busy and therefore cannot answer you immediately. When you conversate, you can send files, control alerts, save the history of the conversation. To evaluate the support service, you can raise an assessment in a special scale.

Quality assessment service

To write an operator to an English-speaking server when Russian support no longer works:

• Click on the key "Help"
• Choose "Customer Support"

Appeal to the English Support Service

• Further you will be asked to choose a category and theme of your question.
• If it is in the list of those that users ask often, then you will be directed to the desired page
• A number of questions at the very bottom can be found inscription. "Start Chatting"which allows you to refer to the free operator
• If there are no keys to start talking, then select another section where it will be available.

TO ak write to Aliexpress support?

In addition to online chat there are other ways to appeal to the administration Aliexpress. Let's find out what.

• Email

E-mail

You can contact the support service via email. If you have a question regarding the payment, then it is better to access the operators in this way. To do this, you must fill in a special shape and send it to one of the electronic boxes:

• [email protected]. - Decision of general issues
• [email protected]. - dispute, complaint or claim
• [email protected]. - Account security questions

When writing requests, you need to use English. This form is already used in extreme cases, since the original way still remains online chat.

• Help Bota

Robot Eva

On the Aliexpress There is a robot named Eva, which is available on every page in the corner. The robot works constantly and is able to answer all the questions. Talking with a robot is also in English.

Usually he solves simple questions, as he is looking for a problem and its solution in general information. If you have serious conflicts, then only the operator will help you.

Hot Al Extress Support Service: How to call?

You can access the support service operators and through a hot line. This is an extreme measure of solving issues and at the same time during the call will be activated roaming. It makes sense to use this method when a little time remains until the dispute is left, and the buyer needs a quick and high-quality consultation.
W. Aliexpress No of its dedicated hotline numbers, so you need to handle the numbers specified on the site Alibabawho owns the platform. Here is a link to the online call from Alibaba https://service.alibaba.com/buyer#Contact_us.

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