Customs detained the parcel with Aliexpress: what to do? What if the custom does not miss the parcel with Aliexpress: how to win a dispute?

In this article we will talk how to win a dispute AliexpressIf the product was returned to the seller in the customs.

On the Aliexpress all parcels are delivered from China. Accordingly, there are many features that everyone should know about. Some users may have problems with customs for various reasons and accounted for open a spore. Let's find out in what cases it should be done and how not to stay in the loss.

If on Aliexpress you for the first time, we recommend that you familiarize yourself with the article. "How to make the first order on Aliexpress?».

In what cases should open a dispute on Aliexpress When problems with customs?

When is it worth opening an argument on Aliexpress?

According to the mail rules, until the parcel is received, it is considered the property of the sender. Accordingly, all responsibility regarding the design of documents, the search for loss and so on, is assigned to the seller.

Moreover,  according to the rules protection of buyersIf the client did not receive the goods, he is entitled to demand a full return of funds. Also, if the need for the ordered thing disappears, after 30 days from the post office, the purchase will be transferred to the sender, and the buyer can make a refund through dispute. There was no problem before and if the goods did not undergo control at customs, did not even matter for what reason. It was enough to send a screenshot that the parcel was returned back and Aliexpress listed money.

Although certain difficulties have become more likely to emerge, whose package was sent back or who does not want to pay a duty. If you open a dispute due to problems with customs, then you will have to choose one of the possible causes.

For example, if the purchase does not have an invoice, license, certificate, this counterfeit Or strongly understated the price of the goods, then the seller is responsible for this. But the buyer must take care that the goods be allowed for the importance and, if necessary, pay the state duty. Thus, if you do not want to pay a duty or draw up documents at customs, then the money can be returned, but only deduct for delivery .

If you decide again the spores, then you will have to collect evidence in a seven-day period that the parcel could not undergo control by the fault of the seller.

Street should be noted that it is very difficult to collect the necessary documents during this time, because only the request is registered for three days, and the documents themselves can prepare up to 30 days. That is, fit into the frame is extremely difficult and not even for the fault of the buyer.

At the same time, it is not a fact that the seller is happening. It happened that the seller did not fill the customs declaration or by chance the cost of goods indicated significantly higher and the purchase went beyond the limits and had to pay great state duty. In addition, it happens that the seller sends a copy of the brand, for example, a smartphone, and it does not miss the customs, since it counterfeit. Or it can be strongly understated the cost, which is obvious to customs workers.

Unfortunately, practice shows that all less often buyers won disputes when returning goods from customs seller. Basically, with exacerbation of the dispute, people apply a screenshot that the goods go to the seller and write that there are no guilt in it. But the mediators are standing on their own and ask the document with the seal.

In letters it is reported that in the absence of the necessary evidence, the reimbursement will be obtained, but will be deducted Delivery price. Although it also happens that the seller receives funds completely, even if the purchase was detained at customs or for it I need to pay the state duty. In the end, people remain without buying and without money, which is pretty sad.

How to open a dispute on Aliexpress Due to "problems with customs"?

Dispute on Aliexpress - "Customs Problems"

First of all, do not rush. First, wait until the product returns to China. Then the seller Aliexpress He will see that the parcel goes to him and he will be much easier to agree to return the money.

Also do not hurry exacerbate spores. Better try to solve the situation directly with the seller. If you are sure that the parcel returns because of you, please agree to return without delivery costs.

If the seller is to blame, then in advance send Request for document that product did not miss nonsense in your fault and only then start dispute. So you can meet in a designated seven-day period to obtain evidence of the guilt of the seller.

How to win a dispute on AliexpressIf there are problems at customs?

How to win a dispute on Aliexpress?

At one of the forums, the visitor claims that he won the dispute on Aliexpressin the following way:

1. To begin with, he sent a letter to mediators that he lives very far and an official response to him to wait a month. At the same time, according to the World Postal Convention, until the order is received, all responsibility assigned to the sender, and the customs and agents of the mail did not adversely about return.
2. An additionally applied screenshots:

• Order from a personal account with a dedicated address
• Information from the tracking service, where it is shown that purchase detained at customs
• It was also additionally attached screenshot of Google Maps, where the distance of the city of Customs and the city of residence was noted

As a result, the aggravated dispute was won and did not have to provide additional documents. Remember, if you ended up in a difficult situation and you may not have the opportunity to request the necessary documents, then try repeating a similar scheme.

Video: Spore on Aliexpress - How is the guaranteed to win? Examples of dispute disputes