How to exacerbate the dispute to Aliexpress: Step-by-step instructions. Why is there no button to "exacerbate the dispute" to Aliexpress?

In this article we will talk about how to exacerbate the dispute Aliexpress.

Spores by Aliexpress Today is not uncommon. The reasons are different, but since the site is an honest arbiter, buying goods. Despite everything is still safe and much cheaper than ordinary stores.

Sometimes the buyer with the seller cannot find a general solution and the latter asks or wait yet, or compensate for a part of the total amount. What to do in such a situation?

• Take the seller's terms
• Change the terms of the dispute
• Cancel spores
• Again the spores

If you are still new to Aliexpress, we recommend reading the article - "How to arrange your first order?". It describes in detail all nuances of shopping on the site.

How to exacerbate the dispute to Aliexpress: Step-by-step instructions

• Log on your page Aliexpress
• Follow B. "My orders"

My orders

• Choose "Returns and disputes"

Returns and disputes

• Go to an open dispute
• Choose "The aggravation of the dispute"

Exacerbation of the dispute

Before pressing the button, make sure that all evidence is applied, and the description of the situation is detailed. If you want to change something, then do it now, since after exacerbation of the dispute you can no longer do anything.

• Click "OK" And you will highlight information about the successful exacerbation of the dispute
  There is the tab "Status"where you can see the decision of the arbitration on your dispute

Where is the button to make a dispute on AliExpress?

After you opened a dispute, the seller has 5 days to give his answer. This period allows you to negotiate both parties yourself without representatives of the online store. Therefore, immediately after opening a dispute, there will be no key for its exacerbation.

Why is there no button to "exacerbate the dispute" to Aliexpress?

Only after the response to your claim will appear "Again the dispute". If necessary, edit the conditions, add proof and check the data, since then you will not have the ability to change something. If you have not yet appeared a button, then perhaps the seller has not yet rejected your claim. Maybe you have already talked to him about this, but the decision is not yet completely accepted.

The seller aggravated the dispute to Aliexpress: what to do?

As a rule, the dispute is sharpened by the buyer in three days, if he understands that it does not agree with the seller. Either this happens automatically if there is no reaction within 5 days from the seller.

Although the seller can nominate its conditions that are not always beneficial for the buyer. In addition, he may edit the terms of the dispute, so it is worth it to periodically check.

Again the dispute immediately stands if the seller offers you completely wrong solutions, such as close the dispute and return the money bypassing the system. This is considered fraud.

How to cancel an exacerbate dispute on Aliexpress?

If you have already exacerbated, but changed my mind, you can cancel it. After that you can start a new dispute if necessary.

Cancel the aggravated dispute

You must take into account one point - if the order protection is over when the dispute is maintained, then when it is closed, the order will immediately close.

If the order is closed, then you have another 15 days to open a new dispute.

What will happen after the decision of the administration?

When the administration makes a decision regarding the aggravated dispute, it goes into status "Closed"and order gets status "Completed". In favor of the buyer, the solution is usually accepted if he agrees with the terms of the seller or the administration will decide that it is really right.

If the decision is made in favor of the buyer, the process of returning funds will begin.

Where will the money come back after the dispute is completed?

Cash is returned within 7-10 days. They are credited to where the payment was held. Track the return process in the details of the dispute on the tab "Payment".

• Open "My orders"

My orders

• Opposite the right goods choose "More"

Details about the order

• Next, go to the tab "Payment"

Refund Information

• Here will indicate information about the movement of funds

Video: Against the dispute on Aliexpress. The goods did not come. Step-by-step instruction.