What is the buyer's defense to Aliexpress, what does the buyer's protection mean? Where to watch the term of protecting the buyer to Aliexpress?

In order not to get into the paws of scammers, on Aliexpress A special system of protection of buyers has been developed. Let's find out how it works.

The main advantage of working with the court Aliexpressexcept low prices and sales, is the availability of buyers. How does this system work and what is it necessary for? Let's find out.

If you have never made purchases on the site, we recommend reading an article - "How to place the first order for Aliexpress?".

What is the buyer's defense to Aliexpress, what does the buyer's protection mean?

In order for buyers to have protection against dishonest vendors, the administration has developed a function that allows not afraid of money. Of course, when buying just a couple of dollars is not so scary, and if $ 200? Therefore, all means, first transferred to the account Alieksress.. And only after you receive your product and make sure that it is all right, then the money will be credited to the seller.

If you do not like the thing you got, you can open a dispute. If your right thing is proved, the money will be returned to you.

Thanks to such a system, purchases are not much different from ordinary shopping, where the law on the protection of consumer rights is valid.

What is the maximum time to protect the buyer to Aliexpress?

On average, the buyer's defense is valid for 60 days, but the final date will be formed depending on the delivery time, which is established by the Seller. For example, if the delivery time is 35 days, the defense is set within 40-50 days. If delivery is longer, it can reach 70-80 days.

How long does the buyer's protection last?

It is important to always track how much time remained on the timer in the personal account, since after his expiration you cannot extend it.

What does it mean to extend the buyer's defense to Aliexpress and why extend?

Sometimes transport companies supply sellers and tighten delivery. There is no no wine store here, so you should not immediately write bad reviews. If you notice that the timer will end in 5 days, and the thing did not come, then you must write the seller and simply extend the term.

Tell him that the parcels still do not. Any store is interested in the buyer is pleased, so in detail to the order, select "Request for the extension of protection"So that the seller has increased the counter.

Request for renewal of protection

If the seller is trying in every way to refuse to extend the defense life, then immediately open the dispute, as it may have got a fraudster.

Opening of the dispute to Aliexpress

Read more about how to open and keep a dispute read here.

What will happen if the buyer's protection has ended to Aliexpress?

If you forgot about the timer and it has expired, you can always write a complaint on the seller.

• At the top of the site locate the tab "Help"

Section Help

• Next, select "Make a complaint"

Feed a complaint

• You can choose from two options - on the left is invited to open a dispute, and on the right - write a complaint
• We choose the second option
• Further you need to fill out a form for a complaint and send it to consideration

In more detail about how to make a complaint on the seller here.

Where to watch the term of protecting the buyer to Aliexpress?

If you want to see how much time it remains until the end of the order protection is:

• Open "MY ALIEXPRESS"

My aliexpress

• Further go through B. "My orders"
• Click up with the order you need "More"

More details

• A window will open with detailed order items, where the protection period is indicated.

Timer countdown

Video: Aliexpress — Protection buyer