The seller constantly extends the order protection for Aliexpress: reasons. Is it possible to open a dispute if the seller extended the order protection several times to Aliexpress?

Until you receive your order, funds will be stored in a special account Aliexpress. If the seller breaks the terms of the transaction and you will get a bad product or it will not be sent to you at all, you can always return them.

Features of increasing order protection time on Aliexpress

When order S. Aliexpressit will be sent, it begins to count the time a special timer, showing, for which period the order must come. If you are sure that the parcel goes to you, but there is little time to defense, then it can be extended independently. To be more precise, the seller is sent a special request and he must approve it.

It's easy to do it - just go to order details and press a special button under the timer.

Request extension

After that, the deadline for which you want to increase protection and is sent to the seller.

Indicate the term

You must understand that it is easy to prolong time it is impossible. First you need to contact the seller and agree on prolong the timer. Otherwise, he may simply see your request.

What if the goods with Aliexpress is not sent? How to cancel the order?

Order cancellation

If the seller S. Aliexpressdid not send the goods and independently extended the shipping time, then you can cancel the order. It costs a little schmit and not choose a real reason, consider the following:

• As a rule, beginners always try to specify a real reason for canceling the order and indicate that the seller delays sending and does not respond to messages. To cancel the purchase took place, it is necessary that the seller confirms this fact. Therefore, you will have to wait some time. Therefore, if you want to avoid this, better indicate that you do not fit the color or size, for example.
• At the next stage, it will be proposed to place a complaint. To quickly return money, it is better not to do.
• If the seller extended the processing time, and did not send the goods, the request for cancellation will be an incentive to hurry with execution. How then to achieve the desired? Specify the real cause and the problem will be solved.

The seller constantly extends the time to protect the order for Aliexpress - what to do?

It also happens that sending goods with Aliexpressallegedly passed without problems, but the seller can also tighten the deadlines. As you know, it is not always a confirmation of the shipment is a real action. So, the seller can just give the track number, and send the parcel later. It is because the track numbers do not begin to be tracked quickly.

So, the seller does not send goods, gives the left track number and just hopes for the inattention of the seller. It can even constantly extend the delivery time or immediately increase it for the maximum period. They believe that once the new period is big and not expired, the buyer's dispute will not open.

Write the seller

If the seller turned out to be a fraudster, he will increase the term until you either receive the parcel if he sent it or not forget about it and the order closes. In this case, try to negotiate with the seller first and contradict him a bad review, usually it works, as it does not want to spoil the reputation. Some sellers re-send small orders to avoid bad feedback.

If you have no reason to agree with the seller, then you should consider some nuances:

• Sellers can not be increased the time protection time without coordination of the buyer, that is, if it is done on the quiet, in the hope of your inattention, then when opening a dispute, the administration Aliexpressbe sure to be on your side. Therefore, you can safely open the dispute and when the time comes to exacerbate it to connect the administration.

Opening a dispute

• When shopping must be sure to monitor the protection time, if it ends, you will not have an email notification. If you are ready to meet the seller, we will prolong the protection for 15 days. When this period is almost over, then start the dispute. As a rule, the total period of waiting does not exceed 55 days and with the fair work of the seller the parcel must already come to you.
• There are cases when the product comes after the return of funds. If you have a desire, you can compensate for the seller costs, but at the same time hold 5-10%. When you make purchases, be sure to follow all the rules and should not be ashamed to ask your money back. This is just a business, so divide these views.

Does the dispute, if the defense of the order to Aliexpress ends, and the seller asks to wait?

Often, newcomers appear questions - and how many times in general the seller on Aliexpresscan extend the protection of the transaction? In fact, this can be done several times, but at the same time consider that the delivery time does not exceed 120 days. In general, of course, this is the most maximum term that can only be. Experienced buyers advise to open a dispute already if 90 days have passed, that is, for three months.

As practice shows, it simply does not make sense more more and the parcel is unlikely to come to you. Although, there are all sorts of cases, for example, problems with customs and so on, in this case, of course, it makes sense to extend the protection so that there is time for solving all problems and it was finally possible to pick up your order.

Guarantee delivery

In addition, the seller must necessarily discuss the decision to extend protection if the initiative comes from it. If this condition is not respected, then boldly open the dispute and demand your money back. If the goods come already after closing the dispute, it will be your compensation for waiting and nerves.

If the track number is tracked, but for some reason the parcel goes too long, the sellers are asked to wait a little more. Although, while the client may not go to meet him, but simply open a dispute. Be sure that the administration will rise on its side, since the delivery time is different from the claimed.

Delivery time has always been and will be one of the competitive advantages of sellers. So, if phones are offered at one price phones, but with different delivery time, then buyers usually choose one of which is less. Although many do not even think that the seller who set the delivery time more, made it honestly, and the second was a little bit, but therefore more customers came to him.

In fact, if the seller cares about his image and puts a short delivery time, then it must be thought out how to make a conceived. It may be inexpensive, but fast delivery, or opening a warehouse in Russia. When delivery is delayed too long, and the seller pulls the time, this initially mislead the client and honest shops cannot work normally. In such situations, it is logical to open the dispute and return the money. This allows you to improve the quality of customer service on the site.

Sometimes you can hear from the seller that sending an express delivery order was impossible and he sent the one that cheaper. You should not succumb to such assurances and in general, if you paid for delivery, and the parcel was sent for free, then this is another reason for opening a dispute.

How to open a dispute on Aliexpress and win it if the seller constantly extends the time protection time?

So before opening the dispute on AliexpressYou should write to the seller and discuss the situation with him. Often, unscrupulous sellers say that they supposedly noticed that the defense ends and extended it to the buyer's benefit so that he was not worried. The most important thing in such situations is to remember the courtesy, not to be understood and not threatened. Show that you are ready to solve the conflict. After that, you can open the dispute:

• Open section "My orders" and opposite the right goods choose "Open dispute".

Open dispute

• You will open a form with the details of your order. Look at her attentively and so that there are no mistakes again press "Open dispute".

Details of the order

• Next, you will be taken directly to the form of the dispute. That is, here you need to fill in a special application.

Shape dispute

• Specify that you want to get a full refund and for what reason. In addition, be sure to describe the situation in English (translation can be done using an online translator Google) And download the proof of your wrongful. In this case, it may be a correspondence with the seller, tracking and so on.
• After everything is ready, click on the button "Send".

Here already events can develop differently:

• The seller will take your dispute and he immediately closes, and you get the money back
• The seller will ignore your claim and after 5 days the dispute will close, and you will again return money
• The seller will try to negotiate with you and here you can already either come to a general decision and take it the conditions or refuse and exacerbate the dispute when it becomes possible
• If you are a dispute yourself, do not exacerbate and within seven days you will not find a general decision with the seller, then it will be exacerbated automatically and then the administration will already decide the question Aliexpress

Again the spores

Here you must take into account that in no case should you give in to the seller's persuasion and take it conditions, since you risk losing goods and money, and money.

In such situations, the site administration most often rises to the side of the clients and returns them to them. There is no need to worry because Aliexpress there is a special Escrow protection system. She assumes that the seller does not receive his money until the buyer receives his order. Thus, if the first violates the terms of the contract, the second is returned to the second. Otherwise it can not be.

Another point you should know about - if the seller asks to close the dispute and promises to return the money, for example, on Pay Pal, then do not agree to this. First, then you are denying all the guarantees of a fair deal from AliexpressAnd secondly, the seller can open a dispute in that system and return money back. Better in such situations to refer complaint to the administration AliexpressSince this is a fraudulent action, involving transactions bypassing the site system. How to properly file a complaint on the seller you can find out here.

As you understood if the seller independently extends the time protection time, this is a violation of all rules. So, if you have not received your order with Aliexpressduring the deadline, you can always open the dispute and return your money back. In order not to get on the trick of the seller, it is important not only to know how many times the order protection is extended, but also know all the subtleties.

Video: How to extend the service life of the buyer to Aliexpress?