Why the order is frozen on Aliexpress - what to do? Will the money come back with Aliexpress if the order is frozen?

In this article we will discuss what the order status "Frozen" on Aliexpress And whether it is necessary to be afraid.

All buyers come to Aliexpressin order to quickly find and purchase goods at a very favorable value. It is very easy to do, but it happens that when it seems to be found a product, place an order for it, pay money, but instead of being sent, his status changes on "Order frozen". Let's deal with you, whence this status comes from and what to do with it.

If on Aliexpress you ended up for the first time and still do not know how to work with it, then we recommend additionally to explore our instructions for beginners by reference here. She will tell you how to create an account in the system and arrange your first purchase.

What does the status of "order frozen" on AliExpress?

Order frozen

If suddenly, on Aliexpressyou saw such status, then this means that the Aliexpress administration suspects the seller in dishonest work. To begin with, it comes a message from the administration with a request to pass a special check. If the seller ignores him and do nothing, then after three days, all his orders will be closed, and money will return to buyers. If the seller tries to prove that he is not to blame for anything and works honestly, the process can delay up to 15 days.

When the administration will decide on whether the seller will be allowed to continue to work, the process will be completed and possibly two options for the development of events:

• Buyers will be returned to money
• Seller will re-send you an order
• Buyer will continue to wait for his order on

If the order was frozen, the main thing is not worried. Such questions are solved on Aliexpress quickly quickly and buyers are always reported result. You can avoid unscrupulous sellers, if you install a special program for the browser, allowing you to view the reliability of the seller. For instance, Seller Check.or alihelper. The last program is even better, since it has an additional, no less useful functionality.

When will money be returned with Aliexpress?

Unfortunately, it is clear to say something about exactly what you will be returned with money with Aliexpress- will not work. Sometimes there are situations where orders hung like frozen already a whole month.

Return term

During this time Aliexpress trying to figure out the situation. It is usually complicated by the fact that the order can freeze even if the parcel is already sent. In such cases, the administration tries to figure out whether the parcel was actually sent, tracking is checked, the seller and the buyer are asked if disagreements appear during the proceedings.

Undoubtedly, it all takes time, and if we take into account that millions of buyers come to the site daily, they do not have to talk about instant solving problems. Ultimately, whatever it was, the buyer will either receive his money back, or the order will be resumed.

But it happens that all situations are solved quickly. In just a few days, funds are returned to the buyer to the card.

How to find out at what stage is the consideration of the issue on the "frozen" order for Aliexpress?

• To start open the section "My orders" and find the list that "frozen"
• At the top of the block with the goods locate the link "More" and click on it

Details

• If the funds have already been sent, the order status will change to "Closed"
• After you find yourself in a detailed description, then click on the tab "Payment". Here you will appear at what stage there is a refund

Return data

• Window "Return information" shows the return stage - it may be "Reimbursement is expected" or "Processing of compensation"

Do not forget that the order may be unexpectedly resumed. In such a situation, you just need to wait for your order.

Re-send "Frozen" order with Aliexpress

Seller S. Aliexpressit can re-send the goods if he did not earlier than and gave a false track number. In such situations, the administration will be informed and the order is dismantle. The order will be returned to active only when the seller really sends the order and send the correct track number.

Wait for the order with Aliexpress

There are such situations where errors happen not to Aliexpress, and in the post office, but by ignorance you started a dispute due to the fact that the goods do not come to you. When it is known that the order is in the mail, the platform will contact you and will explain the situation, in addition, you will be asked to wait for the order. If it becomes clear that the order does not come exactly, you will return money.

Although on Aliexpressand you can meet frozen orders, but they are extremely small, but in any case you need to know what this problem is fraught.

Video: Frozen order on Aliexpress. What is it and what is it eating?