New rules for buying, ordering and delivery of goods to Aliexpress in Russian for the buyer. New rules for conducting a dispute on Aliexpress

In this article we will talk, what changes occurred on Aliexpress At the beginning of this year.

Aliexpress It works around the world for a very long time and many changes have undergone its existence. Let's discuss what customers are waiting for this year. What has changed, and what remains the same?

If you have never been on this site and just going to make a purchase, we recommend reading the article - «How to make the first order for Aliexpress?«.

Rules for delivery of goods for Aliexpress

Rules for delivery Aliexpress

All sellers Aliexpress I ordered each shipment with a price more than two dollars to assign a track number. If the price is less, then the track number may not be assigned.

Although there are many rumors on the Internet that there will be no free shipping. This is not so. It was just decided to abandon the economical delivery, since too often the parcels did not reach their recipients. These are the rules now operate in Russia.

As for other countries, in particular Belarus and Ukraine, on their territory, the parcels with at any cost should be sent only with the track number.

New rules for buying and ordering goods for buyers

General rules concerning the purchase of goods remained unchanged. When choosing things, the focus should be given to several points:

• Price. Even such a global area like Aliexpress, Can not give a guarantee that the cheapest product will be really high-quality. Special attention requires technique and electronics, as there is always a risk of fire. Better choose the average price between the lowest and highest. Do not be afraid, since the playground in any case has the lowest prices and good discounts.
• Reviews. All site sellers have a rating that increases as buyers leave good reviews. A description of each product is not without reviews about the seller and buying, so it's worth paying for them in March, because they leave their real people.

Reviews about the product

• Photo. Carefully view pictures to the goods. Often, all pictures are made in photo studios and processed in the editors. Professionals show only the best sides, and close all the bad. On Aliexpress You can find the same snapshots from different sellers. Be careful, as this may be plagiar. In any case, if you are not sure that the photos of goods are real, then ask the seller to send you them. With a detailed study, you can see those defects that are carefully disguised.

Photo of goods

This year, the changes touched the timing of the return of goods, which did not like the buyer for any reason. The process now looks like this:

• Buyer receives goods
• If he did not fit him or did not like, then for 10 days he sends him back
• If the term is exceeded, then in the return funds will be denied
• After the seller receives the goods back, he has 15 days to return money

Another change was touched by local delivery. Now, people from the USA, Spain, Germany, Russia, France, Great Britain, Italy and Australia, goods will be sent only from warehouses located directly in the country from which an order was made.

Rules for filling the postal address of the aliexpress

For shopping on Aliexpress The address of the delivery will be completed, where the parcel will be sent with your purchase. How to fill in the delivery address for different countries, read in the relevant article by clicking on the name of the country:

• Crimea
• Ukraine
• Russia
• Belarus
• Kazakhstan

We will discuss several addresses to fill out:

• If you ordered a thing with free shipping, the parcel will be sent through the usual postal service. In the lines to fill the address you need to specify the one by which you currently live. It is not necessary to write an address in registration, since it will not be checked for you. Getting parcels maybe even for a removable apartment.
• At the address of the address, the alert is delivered to order at the post office. Even small packages are issued in the post office.
• Some buyers are worried if the address of the post office also needs to write. In fact, this makes no sense, since the index is the code of your mail.
• But with the index it is worth being attentive and writing it correctly, since otherwise the parcel will come to a completely different compartment.

Rules for using the site on Ali Spress

In principle, there are no special restrictions on the use of the site. In the standard purchase algorithm, as before:

• Shopping
• Payment using non-cash transfers
• Shipping by the seller
• Confirmation of ordering buyer
• Translation of the money seller for the order

Payment Rules for Aliexpress

Payment has changed a bit due to the fact that Alipay. stopped supporting bills Aliexpress.

Celebration notice

• If no more than $ 30 left on your account, then the amount is compensated by purchasing purchases on the appropriate amount that will act throughout the year. At the same time, the amount is rounded into the biggest.
• If the amount exceeds $ 30, then $ 30 will be compensated as a coupon, and the residue will be transferred to the card. By the way, for some reason, a $ 15 commission is charged for such a translation, and this is the minimum.

Payment by new rules

• Otherwise, no problem with the fact that Aliperey It does not serve the account, it will arise. All payment methods still work and make payment without any problems.

New rules for conducting a dispute on Aliexpress

They affected the changes and opening and maintenance of disputes. How to open a dispute on the new rules? Let's discuss.

• After pressing the key "Open dispute"It is located in the description of your order, you will find yourself on the page with a proposal to choose one of the options:

Choosing a dispute option

1. Only a refund - it says that you want to return your money, but without sending goods to the seller
2. Return of goods and money - in this case, compensation will be received only after you send the seller to the order and he will receive it

• Depending on the selected option, a dispute shape will be displayed.

New form of dispute

• Here you can choose the necessary items, as well as describe why you open the dispute. Also write, what amount do you want to return and what problem you have arose.
• You can additionally attach photos or videos, and then select "Sending".

Then you will find yourself on the page describing the dispute. At the top of the window will display a dispute time scheme.

Description of the dispute

• According to the new rules, the decision of the conflict with the seller is given 7 days, instead of five. After that, the dispute will be translated into a claim. That is, now the problem will be solved by the site administration, and also within seven days.
• It turns out, now the dispute lasts no more than two weeks. Extend the time may in rare cases, for example, when the package you did not receive and the mediators decided to wait until the deadline.
• It is worth saying that now it is impossible to exacerbate in advance. The only condition is preserved that in the absence of the seller's reaction for 5 days, the solution will be made towards the buyer automatically.
• The dispute page displays your request to which the seller must react. If he does not agree with the conditions, he will set its conditions. If you accept them, the dispute closes.
• Key "Change" Allows you to edit a dispute. That is, if you decide to change the amount to return, return the product or add a comment, you can do this by clicking on this key.
• Additional proof is added using the key "Attach photos or video". They will be shown a little below your solution. The proof is allowed to add and delete at any time.
• Button "Cancellation of the dispute" stops the dispute. It can be reopened, if after the expiration of the buyer's protection period has not passed 15 days.
• Thanks to the key "Adding Solutions" You can make an alternative proposal to solve the dispute. It is necessary so that the seller has a choice of compensation options.
• At the bottom of the pages of the dispute there is a special unit that allows you to communicate with the seller and view changes in the dispute.

Communication form with seller

Video: Delivery changes to Aliexpress