What if the dispute on Aliexpress is closed in favor of the seller? Is it possible to return the money if the dispute lost to Aliexpress?

In this article we will talk to what to do if the dispute on Aliexpress Plain.

Aliexpressit is extremely reliable site, but sometimes it happens that the sellers are summarized and work not entirely to conscience, and someone even frankly fraud. It is very good that a well-thought-out refund system is operating on the site, in particular disputes. Although everything does not always go smoothly and the dispute can be lost. So what to do if you lost the dispute on Aliexpress? Let's figure it out in this matter.

If you are Aliexpress very newcomer and have never bought anything else, then we advise you to learn the article on the link here. She will tell you how to start shopping in China correctly.

Why is the dispute on Aliexpress can be played?

Lost the dispute to Aliexpress

As a rule, everyone speaks with one hundred percent confidence that if you are right and the seller with Aliexpressyou really deceived something, then you will definitely return the money. But in any rule there are exceptions and especially the quirky Chinese in some incomprehensible way managed to prove that they are not guilty of anything and then the dispute closes in their favor. There is such a situation for several reasons:

• You are not very correct or not quite clearly explained in the dispute, which did not happen to your product. And this is not a fiction at all, it seems like this can not be described, but it is true possible. As you know, all communication takes place in English, and because if you drive a message through a translator, it may turn out to be incomprehensible that, especially if you write big and complex offers.
• In addition, sometimes buyers immediately do not think about the text of the message, they write on emotions and thoughts are confused. Therefore, always think about what you write and make text in advance. First describe the main problem with your purchase, and then the rest. If you have too many complaints, you can make a list of them and about them. So it will be much easier.
• You have provided incomplete evidence of problems with buying or not provided them at all. Without proof, you can win except in the dispute when the goods did not come. And then, at least the track number is provided here so that the administration can check it. In other cases, without a photo or even the video does not do.
• Your evidence is not high-quality. For example, if you shoot the unpacking parcel on the video in the twilight or your photos will be fuzzy, then this is a direct reason for losing a dispute, since the administration simply will not understand anything.

Therefore, always try to shoot clear videos and photos where all the goods defects are excellent. If there is no possibility to remove the video, then do at least a photo of good quality. The dispute is allowed to upload only three photos if it is not enough for you, then create collages from several photos.

• You requested too high compensation. If you want to win the dispute on Aliexpress and do not send the parcel to the seller, try to request an adequate amount of compensation. You can ask the full amount only in such cases where the goods were not delivered, it came to the defective or broken and it is impossible to use it.

If the goods have a small defect that does not appear on its performance, it does not correspond to the stated characteristics, it did not fit in size, it is poorly sewn and so on, then you can request a partial refund or full, but then you will have to send the sending to the seller.

What if the dispute on Aliexpress is Plain?

If it happened that the dispute on Aliexpress you still lost, then not all lost and money can still be returned. In such a situation, your actions will be as follows:

• First of all, do not even think to panic - not still lost.
• After completing the dispute, you will be asked to fill out a small form, where you need to talk about what you remained unhappy with the decision of the dispute and that it was dishonest.

Poll about dispute

• On the Aliexpress customer support has been working and you can always contact an online chat. To do this, go to   link and select "Online chat".

Online chat

• Here, specify for what reason you appeal to the administration. Most likely, you will not find the right reason, so you just select a suitable situation and click on "Online chat".

Select a question

• Now you will come to the chat itself with the operator. Here you need to choose the order number and write a message to the operator. In no case are not rude and not threaten, as it will not only do not help you, but also makes it even worse. Often, the operators are redirected to those who applied to more competent departments. This is done automatically and this is a normal situation.

Select order

• You can contact the operator in Russian, which is quite convenient, as not everyone uses English. Describe the occurrence of the situation and tell me that you have all the necessary evidence. It is better to cook them in advance. Most often offered Submit an appeal and send snapshots and video products. Be sure to do this and do not forget to clarify how specifically compensation you expect.

If the operator did not want to help you, do not be discouraged. Just update the chat or open it in a new window. You will contact with another operator that will help you solve the problem.

When the appeal will be filed, then consult chat once again, but the next day. Repeat the problem to the operator again and tell me that you filed an appeal. It is advisable to tell her number and ask, whether everything is fine with it and all the files are shipped. If you are answered in the affirmative, then consult a chat after some time. Usually, the operators say when your appeal will be considered.

On the day of consideration of your appeal, consult chat once again. If you have not yet managed to consider it, then ask you to speed up this process, or you will immediately inform the decision. In case it is positive, then you will learn the date of approximate return of funds. If the solution does not suit you, then apply a new appeal.

Video: How to file a complaint after the closure of the dispute is the solution of the questions of AliExpress