What if the parcel with Aliexpress received another person, is it obtained by another addressee?

In this article we will discuss what you need to do if the package with Aliexpress Received by another person.

Although not very often, but it happens that when receiving track numbers From the seller S. AliexpressThe tracking shows that the goods goes across another address. Let's deal with what to do in this case, because the goods can be lost and money, if you do nothing.

If you have not yet been registered on the site or did not make a single purchase, then we recommend to study you an article "How to make the first order for Aliexpress?".

Why is the parcel with Aliexpress goes to another address?

Why is the parcel with Aliexpress goes to another address?

• In the tracking system made incorrect information. As known, rooms To track, are used multiple and if the mail employee does not specify new information, then you will see incorrect data. At the same time, if this was done not deliberately and the employee just forgot something to change, then some fields should be filled by your data. Although it is not worth worrying in this case, because on the parcel itself everything is indicated true and it will come to you.
• Seller accidentally issued someone else's room. If the seller has too many orders, he can inadvertently mistaken and give someone else's track number.
• The seller was granted "left" track. This happens if the Chinese decided to deceive you and pretend that the goods were expelled. Either the parcel is sent without a track and he wrote the number only to miss the system.

What if the parcel with Aliexpress goes to another address?

What if the parcel with Aliexpress goes to another address?

To start, do not panic and contact the seller. Check if it gave you right track number. If he confirms that everything is true, then ask to know why the parcel is not sent to you.

Many sellers when sending goods make photos so that they have evidence of sending, so you can ask them to provide them. So you can see your track and address.

If the seller ignores you or can not explain anything, but on the track you see that the goods are sent to another place, then without opening the dispute can not do.

What if the parcel with Aliexpress is received by another person?

Not always the situation with sending goods to another address is associated with the error mail, and therefore you need to know what to do in such cases, especially since the parcel can pick up. So, let's wonder what to do if the parcel goes to another person or have already been obtained.

Of course, another way out like open dispute - No. In general, it is necessary to open it immediately as you saw that the goods do not go to you, but if you did not immediately notice, then nothing terrible.

The discovery procedure is quite standard, but we describe it in detail and tell you exactly what information you need to provide.

• Open "My orders"
• Find the desired purchase and click on the eye "Open dispute"

Open dispute

• Select a string "Return only"since you did not get the goods and send to China you will not be able to

Only refund

• On the next page there are several items that you must fill. Make it need as in the photo:

Filling the form of a dispute

• Low below there is a string called "Return amount". Write in it the full purchase price
• Further to the dispute you need to write a comment, that is, describe in detail the situation that exactly happened.

In this case, you can write like this:

Comment to Spor

In completion, you need to make evidence. What should I provide?

• Screenshot from the details of your order on which the address is clearly visible

Screenshot with your address

• Screenshot from the tracking service, on which there will be a video that the goods are received by another person

Phoe Recipient

• Better, of course, take data from different services so that the name of the recipient and the address

The wrong address of the recipient

• After downloading all the necessary click on the key "Send" And the dispute will open

In general, of course, for such parcels money sellers returned reluctantly, but if you do everything right and prove that this is not your wine, then you will be returned to you.

Video: Your parcel is not there? What to do!?