Aliexpress - Partial Return of Money: Causes and Return Conditions. Options for solving a dispute with a partial return to Aliexpress

In this article we will talk how to make a partial refund with Aliexpress.

Aliexpress it is a platform where thousands of sellers work. Unfortunately, they do not always turn out to be honest. Therefore, buyers, when receiving a defective or incorrect item, have to open a spore. Full refund You are unlikely to require, but partial - quite. Let's figure it out how to make a partial refund with Aliexpress.

If you are not completely comfortable on this platform, we recommend learn an article "How to buy on Aliexpress?".

When is partial return for purchases on Ali Spress?

Partial refund is possible in several cases:

• The goods came in an incomplete configuration
• The goods came with marriage
• You got inappropriate in size, color and other parameters

How to open a dispute with a partial return of funds for Aliexpress?

If one of the above reasons is suitable for you, then you need to arrange a dispute with a partial refund. How to do it?

• For a start we go to "My orders"

My orders

• Further opposite the right purchase "Open dispute"

Open dispute

• Now you need to choose, you want to return the goods and money or only money

Only refund

• Next you need to choose the reason for the opening of the dispute, for example, poor-quality goods

Spore opening page

• Just below indicate the amount of return
• In an empty large field, describe in detail the situation, because of which you opened the dispute
• As additional evidence, you can provide a photo or video.
• Choose "Open" and the dispute will be started

Options for solving a dispute with a partial return to Aliexpress

Here you have successfully started the dispute and wait until the seller answers you. The situation can develop three ways:

• Your offer will be immediately accepted. Some sellers when they see that they are not right, just accept the proposal, although it is extremely rare.
• The seller will ignore your claim. In such a situation, the dispute will be closed automatically after 5 days, and in favor of the buyer the system will list the required amount.
• The seller will dismiss your requirements and put forward.

How to carry out a dispute with a partial return of funds for Aliexpress?

About the latest version it is worth talking in more detail, because at this stage and there is a major mass of the problems, especially those who opens the dispute for the first time.

When you open the dispute, then its status becomes "Waiting for approval by the seller", but when nominating oncoming conditions, it will become - "Waiting for your consent".

In a detailed description of the dispute, this situation will be observed:

Page with dispute details

You will highlight a time counter that is 15 days. This period of time is given to you can independently solve the problem with the seller. Otherwise, the dispute will be transferred to the claim and the administration of the site will be made.

In addition, on this page you can view the history of the development of the dispute. Immediately you can write the seller, add new videos and photos.

It is also worth telling about the main dispute control keys:

• Cancel Keyword

If you click on this button, the dispute will be completed without solving. Desire to start it again, provided that protection of order Not yet ended. Otherwise, the order will be completely complete, and it will not be possible to start a new dispute.

Protection of order

• Key "Accept"

By clicking on this button, you will agree with the seller's offer. The dispute itself and the deal will be completed. Before pressing this key, make sure that the conditions are suitable for you. It is not necessary to do this if the seller offers a zero return amount, since in this case the money will not be returned, and the order will be completely closed.

• Edit key

This button allows you to change the dispute conditions. The editing page is similar to the one that opens at the beginning of the dispute.

You can change both your own and the proposal of the seller. This is possible until the compromise is found. Each time when editing the dispute, the claim will be sent to the seller for consideration. If he does not take any action, the dispute will automatically close and you get money.

• Key "Exceit Spore"

If you see that you will not find a general solution with the seller, then the administration is entering into business Aliexpresswhich will independently decide what to do.

Before aggravating the dispute necessarily, but make sure that all conditions are installed correctly.

Remember that when you translate the dispute to the claim, the new evidence will not be added, only if the administration does not request them. Also worth saying that the decision of the administration is final and it is impossible to challenge it.

How to return money from Aliexpress without opening a dispute?

Not all buyers are known, but age of funds with Aliexpress you can produce without dispute. Although, here you need to be extremely careful that you are not deceived. About methods and nuances of return of funds with Aliexpress without dispute you can read here.

Video: Spore on Aliexpress - How is the guaranteed to win? Examples of dispute disputes