An order status for Aliexpress "is expected to send" - how to understand? What if the seller with Aliexpress does not send an order?

In this article we will talk that it is "expected to send" AliexpressWhen the seller sends the parcel and what to do if he is not deployed.

Every day on Aliexpressthousands of transactions are held and so that buyers and sellers can regulate their relationship, a special system has been developed to track the status of the order. It shows it clearly, on which of the steps there is an order at the moment, and certain temporary frameworks for sellers are installed. Order status "Sending" is expected " It is considered an important step from the date of payment of the purchase on Aliexpress and before her arrival to the buyer.

If you are Aliexpress you are going to purchase something, but never did this and do not understand how orders are issued or you didn't even have time to register, then we have an instruction on the use of the site on the link here.

How long will the parcel be in the status "Expected sending" to Aliexpress?

Immediately after the buyer pays the order for Aliexpress, then the status appears "Payment is checked". As a rule, this procedure takes no more than a day and if everything goes well, then the status appears "Sending" is expected ".

Waiting for shipments

Usually buyers are waiting for sending to be produced on the same day, but it passes two or three and nothing changes. The sellers themselves are always assigned to sending the order. As a rule, it is 3-7 days and find out how much the seller specifically takes to sending goods, you can only after paying the purchase.

It also happens that the seller does not fit in the allotted time. This may be due to the fact that holidays began or just he has many orders. In any case, if you trust the seller, but suddenly it happened that he did not have time to send an order, then extend the processing time and wait a little more.

Extend processing time

If you wish, you can always ask the seller when he sends the order and clarify why he delays sending. Each good seller cares about his reputation and always responds quickly to all questions, as it is not profitable for him that buyers will cancel orders.

"Sending" and "Seller processes your order" to Aliexpress - is this one and the same?

• To view the status of your order, you need to go to the section "My orders".

My orders

• In the general list, you will see all your orders that expect your confirmation completed or in the processing process. If the order has not yet been sent, then its status will be "Sending" is expected " And at the time, he must send the parcel.

The item has not been sent

• If you open the order items, then its status will be indicated already as "The seller processes your order". This suggests that the payment is successfully verified and now the seller prepares the parcel to send.

The seller processes the order

• If these statuses have the same period, it means that the goods have not yet been sent to you, it is at the preparation stage. After the parcel begins to move from China to you, then an email comes with a track number to track, and the order status will change and will be displayed. "Order poison".

The order has been sent

What if the seller does not have time to process an order for Aliexpress?

Each seller by Aliexpresslimited in time to send an order. At the same time, he himself sets deadlines, and the buyer himself decides whether to wait so much time. Often, sellers put the maximum term of 7 days, but in rare cases you can see 10-15 days.

Terms of shipment

Sometimes it happens that the seller does not have time to send the goods. It is not always connected with holidays or high loading. Sometimes the reason lies in a simple lack of things in the warehouse. If you really want to wait for the receipt and purchase the goods from this seller, it is better to increase the time for processing, especially if it is already coming to an end. To do this, click on the special button in the order details under its status.

Extend the time

It is recommended to do this only after communicating with the seller when it will tell the cause of the delay and the final shipment period.

Why is the order reset to Aliexpress?

In rare cases, the situation happens when the time to send goods with Aliexpressends, the seller does not get in touch, but no sense to extend the wait. It is not very nice, but it is not worth upset, because the seller will not receive payment until you yourself confirm receiving the goods. Up to this point, the money will be in a special account Aliexpress.

Therefore, after the timer finishes the countdown, the order will automatically be canceled, and you fully return money to the account. But this is not the only reason for zeroing the order. Other reasons for closing the order are:

• You independently canceled the purchase before the completion of the timer
• The seller did not have time to meet the deadline for sending the order and the timer finished counting
• Administration Aliexpress suspected the seller in fraud and temporarily suspended his activities

How to cancel an order for Aliexpress if the seller does not send an order?

Sometimes, after ordering on Aliexpress was paid, the buyer can understand what hurried. And it does not matter whether he found a more profitable offer or changed his mind to completely, here the main thing is to cancel the deal without problems and get back money. In addition, it is important to understand that the cancellation of the order is possible until the status is changed to "The order has been sent".

To cancel the order you need to go to the personal account and opposite the right purchase "Cancel the order". Previously, it could be seen only in a day after the order will be checked. Now the cancellation is possible only after payment.

Order cancellation

When you click on the cancellation button, you will open a small window where you need to choose the cause of cancellation.

When the order you cancel, the seller receives a request for operation. So that there is no too long proceedings with return, then it is better to choose the cause "I don't need this order".

Immediately, you can additionally send a complaint to the seller if you think he is a fraudster and discover the dispute with the participation of the administration Aliexpress.

By the way, you should know that not every store on Aliexpress eagerly agrees to cancel the order. Therefore, sellers have to go to the cunning and indicate that the order is sent, they simply forgot to note this fact in the system. If you find yourself in such a situation, then ask the seller to give you a track number to track and photo notice to send parcel. If the seller refuses or become strengthened from the answer, then contact the administration Aliexpress with a complaint.

When can I open a dispute on Ali Extress?

Dispute on aliexpress

Often there are situations where the buyer with Aliexpresssends a request to cancel the order, the seller gives the track number and it calms down on it. And after some time, suddenly it turns out that the number wrong and the parcel is directed to another address or is not monitored at all. In this case, boldly open the dispute. You may not even doubt that the dispute will be closed in your favor, since the administration actively erades the sellers of fraudsters and cruelly punishes them.

This, by the way, is not the only reason when the buyer has the opportunity to open a dispute and defeat it. Usually administration Aliexpress rises on the side of the buyer, if the dispute is open for such reasons as:

• The goods did not come to the destination. While following from China, the parcel overcomes many customs zones and post offices. When transporting it can be lost and do not reach the recipient. This happens extremely rarely and mainly with sending without tracking and minor packages. The order protection lasts within 60 days and if it came to an end, then open the dispute and demand to return the money to you.
• You got a defective product. In such a situation, you have the right to demand a partial or full refund. It all depends on the severity of marriage. Such disputes are one of the most difficult, and therefore it is necessary to prove that this is true. To do this, you need to provide a photo of goods, and better the video so that the seller cannot declare that you did it yourself.
• Not the goods came. As a rule, in such cases, sellers return to half from the cost of goods.
• Purchase came with damage. In fact, this, of course, no longer wines of the seller, but the carrier, but will have to answer the seller, since it should provide the goods to safety and reliable packaging.
• Error with size. If you choose the size on the table of the Seller and are sure that they did it right, and the seller put another size in the parcel, then you may require half the cost of the order. The same seller must return if you notice a big difference in the sewing of the product.
• The parcel is sent in the way. If the seller pointed out in the method of sending paid delivery, you paid for it, but the seller sent a parcel with a free way, then be sure to open the dispute and demand to return the money to you.
• Came fake instead of the original. If the product description contains a note that the thing is original, but you have received an obvious fake, you can always open the dispute and return most of the funds.
• You have come not the number of goods. That is, if you bought three T-shirts, but only two came, then for the missing unit, the seller is obliged to return the money.

There are also such reasons for which the dispute is not worth opening. As a rule, they are rejected and probably you will not achieve anything:

• Track number is not tracked. This reason is on the very first place when opening a dispute, but it is not recommended to choose it. The fact is that sellers often save on delivery and in order not to increase the cost of the goods, they send the goods with budget ways that do not allow tracking parcels from the recipient country or at all.
• The order was mistaken. Perhaps the dispute will be won, but the seller may demand to return the goods. This happens when the buyer requests a full refund for marriage or damage. In such cases, shipment is carried out at the expense of the buyer, and the money is returned only when the seller receives the goods back.

How do money come back with Aliexpress and what account?

If suddenly it happened that the seller with Aliexpressyou did not send an order, the return of funds is possible in three ways:

• Cancel order before sending it
• The order closed automatically
• The seller did not cancel the order and did not send the order. In this case, the return of funds is carried out through a dispute.

In the first case, the seller must confirm the cancellation of your order and then you will return money. In the case of a dispute, funds will be returned only after your victory.

Return stage

After that, the money will be listed on the same account from which you made an order. For example, if you used a bank card, then the money back and return. As a rule, money is returned to payment systems longer. For more information on the return time specified in the table:

Return time

How to make sure that the seller is decent to Aliexpress, what to pay attention to?

Aliexpress it is such a place where the same product can be purchased from different sellers. It is not difficult to find the best of all if you follow several simple rules:

• Look at the product rating. It depends on what assessments and feedback leave buyers, so the goods with the highest rating is hardly bad.

Rating

• Try to choose what others buy others. If you are sorting through the number of purchases, you will see which goods are very popular. This definitely indicates the high quality of the goods.

The number of orders

• Learn reviews. You should always do it everywhere. As a rule, in the reviews buyers write everything as it is and do not lie.

Reviews

• Seller rating. Various medals and diamons near the store name characterize not the goods itself, but the reliability of the seller. Most different rewards are given for points that can be obtained for the number of quality transactions and positive feedback.

Seller rating

• Lifetime of the store. Very important and service life. This indicator determines the decency and reliability of the seller. If the store works efficiently for several years, then its rating will be high. Moreover, such a seller is unlikely to send bad items.

Term of the work

What if the order was paid, and after a few days closed to Aliexpress?

On the Aliexpressthe system works so that orders never close just like that. If suddenly you entered your office and saw that the order was closed, then the reason for this phenomenon always indicates in the detailed description. As a rule, there are several of them:

• The seller did not have time to send the parcel
• You canceled the order and it closed
• The seller is suspected of fraud and did not pass the administration check
• You confirmed receipt of the order
• Expired order confirmation time

The first three situations allow you to return the money within 10-15 days and you do not need any additional actions. The last two situations are forced to try to get a return. So, if you did not follow the timer of the protection of the transaction, it will automatically close, you will have to submit a complaint on the seller. The dispute will no longer open, since you must confirm the order for another 15 days to open a dispute.

If you are inappropriately confirmed receiving an order, then immediately open the dispute and indicate that the order has not yet been received, but confirmed the order you mistakenly. You should not cancel the dispute until you receive your order. Such cases are considering the administration of the site in a special order and most often falls on the side of the buyer.

Video: What does it mean to send to Aliexpress?