Aliexpress rules in Russian for buyers: review
In this article we will talk, what rules are valid for buyers on Aliexpress.
Contents.
When making purchases on Aliexpressnot every user thinks that there are certain rules on the site. Let's discuss with you which rules are valid for buyers.
If you are the first time on this site, we recommend learn an article "How to buy on Aliexpress correctly: step by step instruction".
Rules for buyers for Aliexpress
Rules for buyers
Basic rules for buyers on Aliexpressbroken into several categories.
False reviews
As you know, on Aliexpress a special feedback system has been developed, which allows registered customers to evaluate the seller after the acquisition and receipt of goods. However, according to the conditions, the opinion should be objective and reflect the real impression on the product. What can not be done by buyers?
- Writing a laudatory feedback to the seller rating increases and he provided additional discounts or gifts
- Write positive feedback, but at the same time with a low marking or deliberately make orders and put bad estimates
- Talk to the seller that write good feedback in exchange for discounts and other bonuses
- Create different pages just to write reviews to the seller for cheating its rating
- You can not ask other buyers to respond well about buying or bad
It is strictly forbidden to threaten by sellers bad reviews:
- Say that leave bad review if the seller does not put additional accessories in the parcel, which is not included in the description or purchase price. For example, it is impossible to force the seller the case for the phone if it is not provided if it is provided.
- It is impossible to demand a refund if you did not put accessories not provided for by the package.
- Other illegal requirements are prohibited.
If you have any problems with the product received, contact the seller and agree on solving the problem.
If you leave false reviews and blackmail sellers, then they can all be removed, and the account is blocked. Depending on the administration chosen by the administration, the account can be reset, temporarily blocked or at all without the possibility of recovery.
Acquisition of goods from fake accounts
Shopping on the Internet
If you decide to create many accounts at the request of the seller for some free goods, then be prepared for what you will be blocked. At the same time, the blocking can touch off not only to the fake pages, but also your main account and even those with which you just went on your computer. In the latter case, the page can belong to a familiar or relative. So, buyers are impossible:
- From different accounts to buy the same product, for example, from one bank card
- Ask for acquaintances to make a purchase to zoom in size
Unpaid orders
If the buyer is issued an order, then he has 20 days for his payment. If there is no such possibility, it is better to cancel it. If there are too many unpaid purchases on the account, the account can be blocked.
Communication with sellers
On the Aliexpress sellers and buyers can communicate with each other. You can do it by e-mail, through the messenger, forums, personal correspondence and so on. But in any case, regardless of the way to communicate, there should be no spam in the correspondence. For example, such may calculate:
- Various advertising about which the user did not ask
- Invitation Subscribe to anything that is not related to Aliexpress
- Proposals for the purchase or sale of goods outside the site system
Moreover, in messages you can not communicate with obscene words or to ignite hatred.
Abuse of buyer protection
Buyer protection
On the Aliexpress for each buyer there is a protection system. It allows you to return your money in the event of problems with the purchases received, or if they did not come at all. So, to return, it is necessary to open a dispute and request a refund, proving the guilt of the seller.
According to the rules, customers are allowed:
- Open a dispute if the parcel is not received and it is impossible to negotiate with the seller
- If the parcel is obtained, but the contents do not match the description or damaged
There are also prohibiting rules. You can not do it this way:
- Open the dispute if the seller has already returned the money in another way
- Open a dispute if you have already lost the seller and decided to take revenge
- In addition, if you do not have clear reasons for opening a dispute, it is not worth doing this.
Thus, if everything is in order with the goods and, in fact, there are no reasons for the opening of the dispute, then you should not bother with it. Moreover, the dispute system is constantly improving and at the moment for victory in the dispute you should have not only good reasons, but also evidence.
Punishment for violation of the rules AlExpress
Punishment
If you regularly break the rules AliexpressThe following measures can be applied to the buyer:
- Zeroing the level of the buyer and deprivation of privileges
- Time freezing page
- Full page blocking without the possibility of restoring it
It is worth noting if you use one of your family or friends with one shipping address, one card or computer, then their lock can also touch, so be careful and do not break the rules!
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