Why I can't go to an aliexpress account: what to do? Why it is impossible to enter an aliexpress account, although the password is correct: reasons

In this article we will find out why it is impossible to go to the site Aliexpress And how to solve this problem.

Sometimes buyers have questions - why can't go to Aliexpress? As a rule, such a question arises in a situation where the site works great, looking for things in the search, but does not allow you to enter the account to make a purchase or viewing orders. Sometimes general orders disappear somewhere. Let's look at why it happens.

If you are not yet registered on the site, we recommend reading you an article "How to make the first purchase on Aliexpress?".

I can not enter the Alicpress account in Russian: reasons

I can not enter the Alicpress account in Russian: reasons

Let's try to find out the reason why the site periodically behaves like that.
Basically, when it does not work on AliexpressThe problem is in the site itself.

Such failures are sometimes there, and you can't do anything with them, except if only contact customer Support. Or simply wait a little and everything will fine.

Another reason why Aliexpress It does not work, the browser is. For example, if you use Google Chrome. And you can't go through it, then when entering through Firefox it may turn out or vice versa. If you write all the data correctly, but you can not enter your account, just try using another browser.

Browser settings can also affect the correctness of displaying information in the account. For example, today you ordered the order and paid, and tomorrow it is no longer. You should not be afraid of this, since everything is in your place, just need to correct the browser setting. Let's look at the example Google Chrome..

• Open "Settings"
• Next click "Show Additional Settings"
• Find out the section "Personal data" and click on "Cleaning history"

Casha cleaning in browser

• In the new window, put a mark on the contrary Cookies "Files"
• Select a time for which information will be deleted
• Press "Cleaning history"

After cleaning the files, the situation should be enjoyed if you did not work and orders are still not visible, then contact customer Support.

The application does not enter the computer to the account AlExpress: why?

If you do not work or flies a mobile application, then the reason for this can be updated or internal failure. To get started, try cleaning the application cache.

• For this discover "Settings" Smartphone

Smartphone settings

• Next, select "Applications"

Section "Applications"

• Find in the list Aliexpress
• Next click "Cleaning cache"

Cleaning cache application

• Try to go to the app

If after that the situation does not work out, then try reinstalling the application.