Online Chat Support Services Aliexpress - Where to look for? How to use the online chat with support for Aliexpress?
In this article we will talk to what is online chat support services Aliexpress And how to use it.
Often buyers Aliexpress questions arise about the work of the site, compensation, and so on. Questions can be both simple and very complicated, which without intervening the administration does not solve. Previously, all these questions could be asked only that a special robot named Eva, but now the customers have a round-the-clock online chat. It is in the section "Help". Let's consider in more detail how to find it and how to use it.
If you are Aliexpress newbie and just do not know how to use the site, you will be interested to read the article on the link here. She will tell you how to register correctly, find and buy interesting goods.
What language does the support service work on the online chat?
First of all, it should be understood in what language there is communication with operators. Generally accepted tongue Aliexpress is English, and therefore support is carried out in English. At the same time, another online chat was created for Russian-speaking users, which works in Russian.
Russian-language online chat
English-speaking support works around the clock and in all countries, and Russian-speaking only from 6:00 to 00:00 Moscow time. Therefore, keep in mind that if you want to ask support at night, you will have to communicate in English, so it is better to do this day.
How to use online aliexpress support chat?
Now let's find out how to use the support chat Aliexpress. Since the English version is universal, then we will look at work on its example.
- To begin with, you need to open the English-language version of the site. Click on the right above "Go to Global Site" And you will boot the desired page.
- Once on the main page of the English version, press the button " HELP " And further "Customer Support"
- On the new page you will see a list of frequently asked questions, and the orange button is displayed under them. "CHAT NOW"
- Before pressing it, first select your question.
The list of questions
- For example, you have a question about registration. So choose Register & Accounts.
- Now it remains only to choose a specific question.
Choosing a specific question
- After you click on the link, the system will offer you to solve the problem in one of the ways - «OUR SUGGESTION»
- If your question can be solved and with the help of the operator, the button for the start of the chat will be active and you can click on it
Start chat
- Therefore, if none of the proposed system options you will arrange, then click on the button to contact the operator
- By the way, there is another button - "Email US". It will only be active if you choose a question about payment and refund
- The chat window looks like this:
Chat window
- As you can see, here is the same list of questions, and a little below there is a button "LiveChat_help", as well as the message system with the queue number
- Wait until the operator answers and ask him all questions.
As you can see, it's not difficult to use the chat. You just need to know where to find it.
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