How to create a claim by order for Aliexpress? How to make a complaint and send it to the seller to Aliexpress?

From this article you will learn how to properly submit a claim by request Aliexpress.

When buyer Aliexpresssomething is unhappy, then all questions with the seller are solved through the opening of the dispute. But it just does not always work independently with the seller. Therefore, each buyer has the opportunity to exacerbate the dispute and attract the administration to solve Aliexpress. In another, this process is also called a complaint. How correct is the complaint about Aliexpress and how to send it? Tell further.

If you are still very new on this site, then we recommend reading the article on the link here. From it you will learn how to use the playground and make orders.

When can the dispute be aggravated and draw up an aliexpress complaint?

Exacerbation of the dispute

After opening a dispute on Aliexpress, buyer and seller is given seven days to resolve all questions on their own. If this does not happen, the dispute will be translated into a claim. Either, if you see that you cannot agree with the seller, you can already make a complaint after three days.

There are several reasons for the conversion of the dispute to the claim:

• If three days have passed, and the seller did not respond in any way to your application
• If the seller does not want to perform any requirements and refuses to return money
• If the seller strongly underestimates the return amount up to zero
• If the seller does not want to make exchange and so on

How to properly file a claim, exacerbate the dispute to Aliexpress?

• So, you could not agree with the seller and decided to make a claim on Aliexpress. To do this, open the section "Dispute history" In the Personal Account and click on the right dispute "Again the dispute".

Again the spores

• Next, the system will ask, if you rightly downloaded all the evidence to the dispute, since after the translation of it to the claim it will not be necessary, if only does not ask the administration.
• If everything is fine and you are sure that everything is loaded, you confirm this by clicking on the appropriate button and click "Again the dispute".
• On the page with your current disputes, you will highlight a notice that the dispute received a new status and expects consideration by the administration.

What to do after submitting a claim to Aliexpress?

Now your task is just waiting. Some time after considering your question, the mediator will contact you Aliexpresswhich will task additional questions that you must answer as much as possible. After that, your answers will be accepted and will already decide. It is worth noting that it is impossible to appeal the decision of the administration, but you can try to make the appeal. How to do it, read here.

It is worth saying that Aliexpressthere is no clear regulation on the terms of consideration of claims, so how much wait for you to have - unknown. It all depends on how much the situation you have, and the mediators themselves are loaded.

Is it possible to cancel the claim to Aliexpress?

Sometimes it happens that the buyer Aliexpressit seems to be a complaint, but then the seller offers a good solution and it seems that the dispute must be closed. If you cancel the claim, the dispute will immediately close. In addition, if the transaction protection time has already ended, the order will also close and nothing else will be done. So cancel the claim on Aliexpressit is better only when you are exactly sure that your problem will be solved.

What do you need to know when transferring a dispute to an aliexpress?

Dispute

So, there are several additional tips that will help you not get to be asked when submitting claims to Aliexpress:

• Before submitting a claim, make sure that you correctly indicate the amount of reimbursement
• Do not hurry to immediately exacerbate the dispute. Better first try to negotiate with the seller. Many often go to concessions, as the claim affects image and ranking
• Describe your problem as much as possible, it will save a lot of time, and the mediators will easier to figure out your question

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