What does it mean to protect the order for Aliexpress and what to do if it ends?

In this article we will talk that such an order is to protect Aliexpress And what to do if she comes to an end.

The main advantage of work Aliexpress it is not only the favorable value of goods, but also additional protection of each transaction. How does it all work? Let's find out in our article.

If Aliexpress for you a new playground and you still do not know how to buy here, then we recommend to learn the article on the link here. Of it you will learn how to use the site and make orders.

What is needed by the buyer's defense for Aliexpress?

So that buyers have at least some kind of dishonest sellers on AliexpressThe protection function has been created that allows you to return money if something is wrong with the goods. It will not very sorry to lose a couple of dollars, although they also do not want to give a fraudster, and imagine if the sum will be much larger, for example, 100 or 200 dollars. All funds for orders first come to a special account Aliexpress and only after the client receives his order and make sure that everything is fine with him, then the administration will translate funds to the store.

If the thing that comes to the buyer, he will not like it, then you can open a dispute and attach all the evidence of your wrongful. After that, the platform will return the money, and the seller will lose profit or will not receive anything at all.

Thus, it can be safely argued that the purchase of goods on Aliexpress nothing is different from ordinary purchases in offline stores. In fact, the Consumer Rights Act is observed.

How long does the buyer's protection last on AlExpress?

Protecting time order

On average, sellers set a period of 60 days. But not always the goods with Aliexpress go for so long. The final term is usually formed on the basis of the delivery time specified by the seller. For example, if the goods goes 35 days, the protection timer will be set for about 40-50 days, with a longer delivery, the term increases.

It is important to always track the timer opposite the order in the personal account, because if the transaction closes automatically, then you can not do anything. Funds will be automatically credited to the seller.

How to increase the service life of the buyer to Ali Express?

Sometimes a transport company can summarize the seller with Aliexpress and deliver goods later than usual. The seller is not to blame for this at all, so it's not worth writing to him for this bad feedback. If you have noticed that there are several days left on the timer, and the goods are still on the way, then urgently contact the seller and agree on an increase in the timer.

Be sure to tell as it is that there is no information about the package, and ask to extend the protection time of the buyer. This can be done in the order items by clicking on the button. "Request the prolongation of protection". Each good store is interested in collaboration with buyers and tries to do everything to return back. Therefore, he quickly responds to any question and without problems prolongs the protection of the transaction.

Request

Be sure to make sure that this operation was produced by tracking the meter change.

Request Otoslan.

How to be if the seller does not prolong the term of protecting the deal for Ali Express?

There are such sellers on AliexpressWho completely refuses to extend the timer and tries to think about any causes for this. Someone does not see or ignore messages from buyers. Here, just just do not guess what the seller does not respond to messages.

In any case, it's easy to leave it all. You must open the dispute, otherwise you risk not only not to receive the goods, but also lose money. To open the dispute you need in the section with orders next door to click "Open dispute".

Start sporrows

Here it is necessary to fill out a small form, where the reason and the amount of the return is indicated, the problem describes in detail and all evidence is attached. In our case, it will be a tracking screenshot and a correspondence with the seller.

In a situation where the seller does not prolong the protection, you can ask for it to extend it in the dispute, or ask to return the money. Although, if the goods and the truth is sent and it is even visible in tracking, it is better to ask for an extension.

But when you do not have any data on tracking and you do not even understand whether the parcel was sent, then of course, ask to return the money to you.

Sometimes it happens that after the closure of the dispute and return of funds, the parcel suddenly comes. In this case, you can leave everything as it is and do not take anything, or to go honestly and negotiate with the seller about return.

How to confirm receipt of the parcel to Aliexpress?

If you received the parcel from Aliexpress and everything is fine with the goods inside, then definitely confirm this in the system. To do this go to "My orders" And opposite the right purchase, select "Confirm receipt of goods".

On the next page, click on the same button again.

Confirm receipt

Next, the system will ask, whether you are confident in your decision. Confirm it and the deal will be closed.

Video: Example of renewing the order protection timer on Aliexpress