What is feedback to Aliexpress and how to work with it? What if there is no feedback from the seller to Ali Spress?
From this article you will learn what is feedback on Aliexpress And how to use it correctly.
Feedback is important in any work. It helps in improving the quality of service, and indeed makes customers more loyal. On the Aliexpressit also has, and it is provided in several ways. So, communicating with sellers, writing reviews and communications with the administration is all right and is. It turns out that buyers can always see what others say about the goods, ask something from the seller or even contact the administration for help. Most importantly, learn to use it correctly. In addition, sometimes you can face that there is no feedback and also it is also not clear that in such situations to do. Here just all these questions we will analyze in our article.
If on Aliexpress you were the first time and just start to understand how the playground works, we advise you to further read the article on the link here. She will tell you how and where to start working with the site and make profitable orders.
Methods for obtaining feedback on Aliexpress
Feedback
As we said, feedback on Aliexpressit is one of the ways of convenient communication of the seller and the buyer. The playground provides several different ways to leave a message, which allows it to work better and improve work if necessary.
On the need to use feedback, do not even say, since without it the site would not be so popular. WITH Aliexpress thousands of stores are collaborated and their warehouses are scattered throughout China. Thanks to the use of feedback, the buyer sets up communication with the seller and can always ask him about the details of the purchase. This form of communication makes it possible not just to correspond with the seller, but even influence its rating and evaluation if it works badly.
As we said, Aliexpress provides buyers to choose from several different ways of feedback. Let's talk about what.
Message to seller
This form of communication is needed to quickly solve any questions regarding the details of the order. For example, you can ask about quality, ask to send photos, ask for a discount or just clarify some points.
All correspondence with sellers are saved in a separate section and you can read again.
To appeal to the seller on the left on the page with a detailed description of the product. Click on the button "Send a message".
send a message
Either in the section with your orders over the goods click "Message to seller".
Message to seller
All communication is carried out in English. If you do not have enough knowledge for self-transfer, then use any online translator. In addition to the text, you can attach photos if necessary.
Reviews
When the buyer finally receives his order, he needs to confirm his receipt. Immediately the system will suggest to share the opinion of the received product, where you can put the seller to assess its work and write a few words about the product.
You can write a big detailed review and add photos to it.
Write a review
Feedback is also a way of feedback, as it will appear on a page with a commodity and every user will see it. With the help of reviews, other buyers decide whether to buy one or another product. In addition, they significantly affect the demand, as if the goods write badly, no one will buy it.
By the way, your feedback can be left more than once. That is, here you wrote it and sent it, but after some time they decided to either confirm that everything is good or vice versa, to say that the goods were not so good, as it seemed. For this there is a special button "Complete Feedback".
Complete Feedback
It is always displayed near the product after writing the main review. You have 150 days on it.
Estimates
Another type of feedback is considered estimates. They can be set after receiving the goods in the same window where the review is written. So buyers affect the seller's rating. For this, a five-point scale is used, where 5 stars are the best, and 1 speaks of very bad work. Evaluation should always be left, even without recall. That is, in the window, place the estimates and send an empty text of the review.
With this, the store has a rating. And on the basis of good reviews there is a percentage of positive recommendations. At the same time, the update is carried out every six months and all estimates left during this time are taken into account. This feature is required to make it easier for buyers to choose sellers.
Online chat
If you have questions about supporting support AliexpressYou can always contact the online chat. It works in Russian from 7 am to 1 am at night Moscow time.
- This system has already been operating for quite a long time and many buyers appreciated it in dignity. You can open online chat through the block "Help" At the top of the screen.
- Here you choose "Guide to buyers".
Guide to buyers
- In a new window, you will be displayed frequently asked questions about the work of the site. Here you need to find the button below. "Online chat".
Online chat
- You will open the window to select the topic of circulation. Choose everything that is required and proceed to communicate with the operator.
When you finish chatting, the system will ask to evaluate the operator's work that you can do. You can simply close the window and not set any estimates, since this is not necessarily.
Appeal to the Aliexpress administration
You can also send the complaint of the site administration if necessary. It solves all questions regarding the dishonest work of the seller and the site itself. To go to the desired section, also click on the link "Help" and open "Disputes and Complaints".
Disputes and complaints
Feedback on Aliexpress it is a tool to improve the quality of the work of sellers and the site itself. Customer opinions are always taken into account, and therefore the platform is considered one of the most convenient for shopping. Feedback is available to each buyer, while all messages are displayed in a special section called "Message Center".
Center Messages
What if there is no feedback on Aliexpress?
Situations when there is no feedback occurs a lot. If administration Aliexpressreply always, then sellers and buyers - no. So, if buyers do not write anything about the product, but only put assessments, then it makes it difficult to choose. In fact, the reviews themselves may not be, especially if the goods are new, but the estimates are always visible. They should also look at them. For most customers, the site is very important, along with reviews.
On the Aliexpress to date, there are not many products that have no reviews and reviews. As a rule, these are unclaimed or new products. Either the seller is still new.
Problems may arise and when trying to ask something from the seller. If he does not answer you anything, it is better to look for another store, as there is a real risk that the purchase will be not the best quality or will not come at all.
Therefore, it is always recommended to make orders only in tested stores with a high rating.
Comments