What if the package with Aliexpress by Russian Post has come empty?
In this article we will analyze the question - what to do if the package with Aliexpress Came empty?
Contents.
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To date, the situation is such that it is often possible to meet complaints that the parcels are empty. As a rule, this fact is revealed when the departure, hitting the Russian Post, is much losing weight. The difference can be seen when comparing weight during its sending and weight during import. The latter is indicated in tracking the track number.
How to find out how much a parcel is weighted with aliexpress?
How to find the weight of the parcel with Aliexpress?
There are several methods for clarifying this information:
- Check the product description on the site itself
- Sometimes sending services when tracking indicate how much the parcel weighs when sending
- At the stage when the parcel passes imports
- In the notice of mail about receiving the parcel
- As for the option, you can weigh the parcel before getting it
Empty parcel came with Aliexpress: what to do?
If what is contained in the package was stolen, then in this case the events are developing as follows:
- The parcel will change without any problems across the border and headed for you.
- The parcel will not miss customs. This happens when employees discover the factory and send the goods back. And when trying to track the location of the parcel will appear "Denied release". Then it will change and will specify the send to the seller.
How to behave in such cases?
The parcel came to the post office with another weight.
Parcel with a small weight
If you suspect that you have been robbed, I received a notice, go to mail with a passport and technique for recording video. Notice to sign is not worth it until you are sure that everything is in order. Some employees are asked to first sign the paper, but the instructions of their work are violated. First of all, they are obliged to show you that with the package everything is in order.
It often happens that the packaging is tightly punctured by the Russian mail ribbon or is sealed by a simple scotch, so you can first not see the tracks of opening. That is why it is so important to look at the weight. The real weight should be the same as written on notice or in tracking status.
From the signs of theft, substitution or damage can be allocated:
- The discrepancy in weight is greater than 20 grams
- The parcel was opened
- No declaration with customs or stickers with address
- There is an act of autopsy
If at least one of the signs takes place, contact the branch office or deputy. Together with them, make an autopsy parcel. Be sure to remove this video operation. This is a weighty argument to return money in the dispute. If the fact confirmed, 2 acts will be done - "Act of external inspection" and "Act about investment". In the notification you received puts a mark that the fact of theft was discovered and you did not take the parcel.
As soon as you write a refusal, it will go back to the seller. You, in turn, must open the dispute and attach all the materials. The seller will try to justify or blame you, of course, not everyone, but there are such cases. If you do not get to find a compromise, then exacerbate the dispute to attract the site administration and sort out the situation.
The parcel was not missed by customs
Parcel does not miss customs
If you saw that during the passage of customs check, the package began to weigh less and has the status "Denied release"So the product has been stolen somewhere in China. This fact was detected by the customs officer, he checked the parcel once again and sent it back. To eliminate the remaining reasons, you can contact the customs department and request a letter to email to your email with the act, why the shipment is not released.
It remains only to open the dispute and specify the reason - "Transport company returned order". Briefly describe what happened and attach the tracking screenshot. It is better that the information is described in English. Make focus on the weighing parcel and status, so that it is clear that the departure left the seller.
Empty parcel came with Aliexpress: What to put the reason for the dispute?
If the departure has come to you empty, then as we have already said, you need to open a dispute. How to do it you can read in the article "How to open and behave on Aliexpress?" So we will not dwell on this in detail. But what point to the reason for the return of funds?
If the parcel was not missed by customs, then put the mark that the goods you did not receive and specify as a reason - "Transport company returned order".
If you have had to give up the parcel, then in this case, put the mark that the goods are not received, but put the reason - "Problems with delivery". If you took the parcel, then the dispute opens with the cause - "Problems with components" or "Incoming content". You can still specify - "Non-compliance".
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