What if there is no point "Used delivery method from the claimed" to Aliexpress in the dispute?
In this article we will talk, why in dispute on Aliexpress There is no point "Used delivery method differs from the claimed" and how to open a dispute.
When buying goods on AliexpressThe seller must necessarily send your purchase by the company you chose for yourself. Delivery method cannot be changed, otherwise you pay for fast delivery, and the parcel will go free, so the point is overpaying? And in general, it is considered a deception.
If a free shipping was indicated in the order, just the seller has changed the company, it's not scary at all, because you will not have to pay extra. That is, there is no reason for the dispute. Also it is impossible to argue if the seller pointed out as a way to send EMS. or DHL Without fees, and send goods through Chinese mail. Again, you did not pay anything.
In addition, you will not be right away if you select Aliexpress Standart Shipping.And the parcel will go to the Mail of Singapore as this is not a separate delivery service, but a service that selects the optimal delivery method, if you can say so.
Dispute
Thus, you can return money only in such a situation when paid delivery was indicated in the order, you paid it, and eventually the seller sent the goods to free shipping. Often, by the way, the sellers do not even take the track numbers and use the highest delivery of all possible. Here in such situations you can open the dispute and request a refund for shipping.
By the way, buyers faced the fact that there is no need for the opening of the dispute. What then to do?
If you are Aliexpresswere the first time, then we advise you to read the article on the link here. She will tell you how to properly use the site.
In the dispute, there is no item "Used delivery method differs from the claimed" to Ali Spress - what to do?
Previously, if such problems arose, then when opening a dispute on Aliexpress the reason was chosen - "Problems with logistics". At first it was necessary to note in the system that the goods were obtained by you. But after changes in the site, this item simply disappeared.
If you carefully look at the tab "The problem has arisen"You will not find any items associated with logistics. Including the string that the seller uses another delivery method. So what reason then choose?
According to the rules Aliexpress you always need to choose the most accurate reason for the dispute. But it turns out that there is no necessary reason. The support service gave clarification on this occasion to one of the buyers. It turns out that you must first confirm that the order you received and immediately discover the dispute over it. As for the cause, we choose - "Product does not meet the description". That is, you just choose the first reason. In the detailed description immediately specify what you want to compensate for the means for delivery.
Shape dispute
When filling in the row with the sum of the return, specify how much you paid for shipping.
You will also need evidence - this is a setpoint of the order, where the selected delivery method is selected. In addition, you need a screenshot of a personal office, where it can be seen that in fact the parcel is sent through another company.
At the end, you can write to what it led. For example, you waited a long time, great damage, the parcel was lost and so on.
Most importantly, remember that it is impossible to open the dispute right away until the parcel is obtained.
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