Account on Aliexpress abolished: reasons. What if the account on Aliexpress is abolished, how to restore access?
In this article we will talk, which means the account is abolished on Aliexpress And how to restore it.
Sometimes buyers Aliexpressfaced with the fact that their account turns out to be abolished. This is indicated by the appropriate inscription at the entrance to its account. As a rule, it is found in the mobile application Aliexpress. What does it mean and what to do if she appeared? Let's figure it out?
If you don't have a mobile application yet, you can always install it and start using it. How to do it right, you can learn here.
Why is the account abolished on Ali Ekspress and what to do about it?
Account is abolished
When on Aliexpressthe account turns out to be abolished, the buyer begins to experience the same problems as when blocking - you can not make new orders, but check old and see their statuses and open disputes - you can. If you see that you have an inscription - "Account is abolished", Try to enter the site through the computer. If it is impossible to do it in the full version, then you need to understand the reasons.
Your account is removed
There are cases when buyers themselves delete their accounts and do not even understand it. In this case, all questions can be solved through the support service. Aliexpress And ask to restore the account. No need to wait a few days until you answer, you can always contact in the online chat to Russian-speaking operators and consult them. They work from 7 am to 1 hour.
You have not confirmed your email
When you come in registration on Aliexpress, I will definitely need to confirm your email. Make it is not very difficult. Usually the letter comes immediately and within three days it must be opened and go through the link in it. If this is not done for a long time, you can block you.
- The problem is solved easily. When you go to your account AliexpressThis immediately opens a page where the account is reported to abolish. It must be found on it and click on the string. "Appeal for Reactivation".
APPEAL FOR ACCOUNT REACTIVATION
- A new window will open, where you need to fill out a small form and download the scan of the passport to confirm the person. This is done to eliminate fraud.
Form to fill
- When the administration checks the documents and make sure that everything is fine, then access to the account will be restored.
You too often open the dispute or turned out to be a fraudster
In general, it's hard to say that in understanding the system Aliexpress it is considered a lot, but if your disputes have more than half of all purchases, then blocking you clearly overtake. In addition, not only buyers are allowed to send complaints on sellers, but on the contrary. Usually the administration is not too versed, but simply blocks users sometimes even without the possibility of recovery.
You specify incorrect information
Sometimes it happens that when you try to enter the account, the user simply forgets to turn off the Capslock key or writes a password in Russian. Or have been saved some cookies from performing logging. Therefore, be sure to closely specify your data at the entrance.
You registered several accounts for one email.
Such cases are considered fraud in order to gain benefits. That is, you specifically create several accounts to get more profitable discounts. In essence, it is impossible to do so. Yes, you can create several pages, but at least specify different information and buy different goods, and the cards with addresses are desirable to be different. In general, of course, it is not clear why there may be two identical accounts with identical orders.
In a similar case, the account is abolished even without the possibility of recovery and not even one, and all that came under suspicion.
If none of the reasons above you approached, then it remains only to write to the support service, especially if there is no possibility to restore access. It is worth noting that there are not always operators can help. It all depends on what reason it happened for any reason.
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