Freezed the order for Aliexpress: what to do? What does frozen order for Aliexpress mean?
In this article, we high, why freezing orders for Aliexpress and what to do with it.
Contents.
Sometimes there are situations when after paying the purchase on Aliexpress After a couple of hours or a few days, the status appears that the order is frozen. Many are lost, even experienced buyers, especially if they see it for the first time. Let's deal with why this happens and what to do about it.
If you have no shopping experience in this site, we recommend reading you an article "How to make the first purchase on Aliexpress?".
Why an order for Aliexpress frozen?
Order frozen
If you saw in your account that your order is frozen, then this suggests that the site administration suspected the seller in dishonest work.
If the seller does not deny the fact that he is a fraudster and will not provide evidence of innocence, then the whole procedure will take about three days. If the seller begins to justify, the procedure can stretch for 15 days. Based on the evidence provided, the administration makes a decision and after that three options for the development of events are possible:
- You will be returned to the order
- The procedure for re-sending order will be started.
- You will be prompted to wait when the product will come to the post office
What if the order for Aliexpress is frozen?
What if the order for Aliexpress was frozen?
If for certain reasons your order turned out to be frozen, then you should not worry. The administration solves the situation automatically, and the decision will come to you the decision. Usually, such a situation rarely occurs. If the seller goes to the administration of 4 complaints, then his orders will completely freeze.
It often happens that the complaints of trifling, for example, did not come to the color or size, the parcel was lost in the mail or came with a big delay.
Sometimes, when newcomers give the track number, they begin to write complaints that the number is not tracked. It is important not to forget that the parcel starts to be tracked immediately, but after a few days.
When the money is returned to Aliexpress if the order is free
Often, users appear quite a logical question - why money return so long if the order is frozen? Sometimes it happens that the status "Frozen" It is saved for 25 days, even if the decision has already been made, and therefore will have to wait longer.
If the order closes 4-7 days after freezing, then the money will return to the client card for 10 days. There is a lot depends on the characteristics of the situation. In some situations, the parcels are frozen, and then the freezing is automatically removed and it remains only to wait for the parcel.
How to find out when the money will be returned for a frozen order for Ali Spress?
Usually refund for orders for Aliexpress it is carried out within 3-10 days, so it's not an instantly return to wait. Moreover, you can see the return status. This is done as follows:
- Open "My orders"
- Next locate the purchase you need and select "More"
- Go to the tab "Payment" And you will display the return status
Check the status of refund
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