The seller does not respond to the dispute to Aliexpress: what to do? Who answers the dispute to Aliexpress?

Opened the dispute, but the seller ignores him? Find out what you need to do in such a situation.

Some buyers when opening a dispute on Aliexpressfaced with the fact that the seller does not take any action. Do not worry about this, as the site administration will be on your side, and you will return the money.

Opened a dispute to Aliexpress, and the seller does not answer: what to do?

Protection of the buyer for Aliexpress

If you contacted the seller, and he does not answer you, then you should not take any action. The seller has 5 days to give his answer. If this does not happen, the dispute is automatically closed in favor of the buyer. In other words, you get your money back.

By the way, you will be returned to you exactly here the amount you specified when opening a dispute, so that in the claims try to indicate the full cost of goods.

Who answers the dispute to Aliexpress?

If you purchased the goods from a private seller, then it should answer. When buying in a large store, you will be answered by his representative.

If the seller responds, but you will not agree with him, the dispute will exacerbate after a while and the administration will already be engaged in your question.

How to extend and continue the dispute on Aliexpress?

In some situations, the dispute has to be renewed. For example, when the dispute was opened before the buyer received an order, because of his absence. The seller replied that all the questions were settled, and ordering on the way and therefore asks the buyer to extend the dispute time.

This situation is beneficial for everyone, since the seller will not have to return money, and the buyer the goods in case of its receipt.

Express the term of the dispute can only buyer. To do this:

• Open "My orders"

My orders

• Find the disputed goods and select "View data"

View aliexpress dispute data

• Next on the page with a detailed description of the dispute, select "MODIFY"

Request an extra time

• After pressing the button, the dispute timer will automatically extended

Video: What will happen if you close the dispute or end the timer to Aliexpress?