Why is an order for Aliexpress canceled? What if the order for Aliexpress is canceled?
In this article we will talk to do in a situation when Aliexpress Suddenly, the order was canceled, as well as what is connected with.
Contents.
If you entered your page Aliexpress and they found that your order is closed, although you have not received anything, then do not panic. First of all, you should find out the reason.
Why is an order for Aliexpress canceled?
Order closed
There are several reasons why the order may unexpectedly be closed.
- Order received another person. Aliexpress has its own tracking tracking system. If the system determined the status "Received", then the protection of delivery and time to the beginning of the dispute is reduced and is only 5 days. If during this time the buyer will not open a dispute, the system will think that the order was completed and the order closes.
- Order protection time ended.If you have ended the time of protection of the transaction, and the buyer did not extend the timer, and also did not start the dispute, then the deal recognized perfect.
- The order was canceled. The seller did not send the goods on time, and you canceled your order with the corresponding button. Or he noted himself, since the seller did not provide data on sending. In such a situation, you will simply return money to the account.
- Suspicion of fraud. The order was closed by the administration due to the suspicious seller's actions. This option buyers expect to meet less frequently. In particular, if they rarely check the order status.
What if the order for Aliexpress is canceled?
Of all the above situations, it is worth considering the last one. What to do if the order is on Aliexpress canceled due to fraudulent actions?
This situation is found when the seller has the lowest price for the goods, and it has already ordered a lot of people, well, and you decided. Ultimately, the parcel is never sent or a left tracking number is issued.
Many buyers begin to open disputes and, accordingly, it does not elude the administration. In this case, all orders are frozen.
During the check, the seller must submit documents for justification, and the status of your order will be "Frozen orders".
Order frozen
While there is a trial to take anything.
It remains only to expect until the administration checks the seller. If the violation is confirmed, the order will receive status "Closed"And the money will return to the account from which the fee for the goods was made.
Sometimes buyers do not control the status for a long time and see its final stage, that is, when he becomes already "Closed". And there will be no explanation.
To make sure that money is sent to you back:
- Choose "My orders"
My orders
- Opposite the right commodity click "More"
View data
- Go to the tab "Payment"
Tab "Payment"
Here must be indicated about the return information.
The seller canceled an order for Aliexpress: when, where and how quickly will the money be returned?
If your order has ended or closed by the administration, then after the end of all the proceedings, funds will be returned to you to your account, from where payment was made within 3-15 days.
Comments