What if the payment on Aliexpress did not pass, and money from the card was removed?
In this article we will talk why after payment of the goods, the order is listed unpaid.
Sometimes it happens that after paying the purchase on Aliexpress funds go with the account, but the order remains in the same status, that is, it is considered unpaid. Let's wonder why this happens and what to do about it.
If on Aliexpress you for the first time, we recommend that you read the article "How to make the first purchase on Aliexpress?».
What to do if on Aliexpress paid orderBut he is not paid?
Not payable for Aliexpress
If you paid the goods, but less than a day passed, then you should just wait a bit since it is just then The time during which payments are processed. While your payment will not be verified, then the order will be considered unpaid. Therefore, take patience and wait.
If more than a day passed, then you must first understand the situation in order to determine the plan for further actions:
- Take an extract from the bank and find a decomposed amount. Also check if it did not come back to the account. Suddenly there was a refund, and you did not notice.
- Open the order details and locate the tab. "Payment". Look, is there any data about the receipt of funds?
- Check if the amount is correct?
Tab "Platz" on Aliexpress
If money is they wrote off, but they did not return, but in the tab "Payment" There are no data, then this may be one of two options:
- Money detained in the way
- On the Aliexpress there are some problems with payment
On this The stage is better to wait a few days. If during this time money on account never come back, then contact customer Support Aliexpress.
You must inform the order number with which you have problems and describe the situation. After that you reported, came money or not.
If there were no receipts, then contact the bank with a statement about the search for missing money. Print the extract of operations, highlight the desired amount. Even better attach an order screenshot with Aliexpresswhere the amount is visible and what the order was not paid.
As a rule, such situations are allowed within 14 days, and funds are returned back to the account.
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