Do not return money to Aliexpress after closing the dispute: what to do? How to return money to Aliexpress where to write money on a refund?
In this article we will talk about how to return money from Aliexpress After dispute.
Contents.
Aliexpress It is a large and reliable platform where many Chinese sellers work. Of course, they do not always turn out to be conscientious and therefore buyers have to open a dispute and return their money. It rarely happens that after closing a dispute with the decision in favor of the buyer, money is not credited to his account. Let's talk, why it happens and what to do if the dispute you won, and there is no money.
Won the dispute to Aliexpress: Where is the money?
First of all, if you are not credited to you, you need to check, at what stage your payment is at all. For this:
- Log on to your page on Aliexpress
- Open "My orders"
My orders
- Opposite the purchase you need "More"
Order details
- Next, go to the tab "Payment"
Tab "Payment"
- Here you will be shown all the return information - the amount and status of compensation. Read more about status in the article - "What does" Processing compensation "mean to Aliexpress?
Reimbursement statuses
- If the refund is in stage "Reimbursement Completed"So expect money enrollment within 7-15 days
Why did not return money from Aliexpress: reasons
If all the return time came out, and there is no money on the account, then there are several reasons for this:
- Means could "hang" in the bank. To clarify this information, call the contact center of your bank and ask whether the enrollment on your account was.
- You changed the card or expired for its action. In this case, there should be no problems, since the calculations are not conducted by the number of the card, but by account.
- If this happened, you write aliexpress support service To solve the problem with the indication of new details.
- Money may return not to the account from which payment was made, but on Alipay.. If you have an account on Alipay., Sometimes the refund is carried out on it.
Do not return money to Aliexpress: what to do?
Return of money with Aliexpress
Usually money S. Aliexpress Do not return if:
- You reported that the goods do not correspond to the description, but the seller was able to prove the opposite
- The buyer got his parcel, but she no longer need it
In such cases, the dispute you will not be able to win, as your claims are unfounded.
If the seller refuses to return money, and you have good evidence of his wrong, then discover the dispute and attach the proof. At the same time, in three days it can be transferred to the claim and attract to the decision site administration.
As a rule, if the dispute is already resolved in your favor, then the money is guaranteed to be credited to you on your account, so it's not worth worrying about this. Even if the money "hangs" somewhere, the problem is always solved by appealing to administration Aliexpress, Bank or payment system.
How to return money to Aliexpress?
Generally, on Aliexpress Return your money is not so difficult, especially if you are really right. In such cases, the administration always rises to the side of the buyer. As a rule, the dispute can be open if:
- You decided to cancel the order before sending
- You have agreed to return the goods and money with the seller
- The parcel did not come at the time being
- The order was not sent to the same address
- Purchase came, but her quality is bad
- The goods were damaged during delivery
The final basis for the return is a positive decision on your dispute. Usually the entire operation takes no more than 10 days.
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