Is it possible to return it to Aliexpress or change the product? Return of goods on Aliexpress in 2021-2022 by free parcel: Step-by-step instructions
Received the package of S. Aliexpress, but the goods came to you? Learn how it can be returned to the seller!
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On the Internet Playground Aliexpress Each user has the opportunity to acquire various things at a very favorable value. Sometimes the seller and the buyer may have some controversial moments when the goods came, but it is not suitable in size, I go to other parameters. What to do in this case? Let's discuss.
If you are not yet registered on the site, then surely you will be interested to read the article - «How to make the first purchase on AlExpress?«.
I did not suit the thing with Aliexpress: what to do?
If you have waited for your order, but after unpacking the parcel it turned out that the goods do not correspond to the description or the seller sent the wrong size or color, then the question arises - what to do with it now?
To begin with, it is worth trying to negotiate with the seller on Aliexpress. Each responsible seller with a big rating values \u200b\u200bits reputation, so immediately offers ways to solve the problem without using platform tools.
Usually in such situations it is proposed to change the goods through the dispute or return the money to you.
Contact the seller
How to change or return the goods to Aliexpress: Preparation, Tips
If it did not work, then you can return the goods free parcel With the help of a dispute. In such cases, it is worth it to be neat, because if you denounce in the dispute on Aliexpress, you can no longer do anything else.
Before opening the dispute, you need to prepare:
- Take a picture of the goods from different angles.
- If clothes do not have that size or color, Take a snapshot as it looks at you, attach the screenshot that you ordered other parameters.
- If you ordered electronics And it works incorrectly, then make a video or photo.
- In the comments to the dispute competently tellWhat problem did you have, and what you want to get in the end.
- Immediately it is worth sayingwhat to write is needed in english, so use online translator.
Return of goods on Aliexpress in 2021-2022: Step-by-step instructions
Now you have everything ready and you can open a dispute to start the product return procedure. Parcels with returned goods go back to Aliexpress free due to the site. Explore the instructions below.
Opening a dispute to the return of the goods
- Press «My aliexpress«
- Follow B. "My orders"
My orders
- Next opposite the right goods click "Open dispute".
Opening a dispute
- Put a tick in a new windowthat you agree to open a dispute.
- In the form for filling Details of the dispute place a tick opposite "Purchase returns".
Filling the form of a dispute
- Specify the sumwhich you want to return. If you send the goods back, then specify the full amount of the return.
- Now click key "Start a dispute."
- The seller must Agree to your conditions.
- If this does not happenThe administration is neutralized, and she will already make a decision what to do next.
- When the question is resolvedAnd you will get consent to sending goods, you can begin to deal with his shipment.
Rules for sending goods to Aliexpress: "Easy Return"
- Pack the parcel According to the mail rules.
- After approving a dispute to returnyou must send track numberto send the parcel. In the Personal Account, find the orange button " Get a track number", As in the screenshot below. Click it. For pressing the button is given 5 days.
Receiving track numbers for free return shipment
If you wish, you can download a barcode on the smartphone by the link slightly above, on the same page.
Track number and a link to the barcode to return
- Now you can Send your parcel along the track number that you have appeared on the site. You can name the numbers or show the barcode in the smartphone. In the mail, the service is called " Easy payment". Filling addresses and everything else should not be done, it is not provided. The parcel will go for you for free, the only thing that mail can oblige you to buy packaging.
Be careful! The system gives to send only 30 days, and the Russian post is working very slowly. Therefore, attribute the parcel to the post office immediately to meet on time.
Your parcel will go to the warehouse in Russia, somewhere in the Moscow region. They will check the package of your return and will appear confirmation in Aliexpressthat refund is received by the warehouse. For 2-5 days you will be returned with money.
Money for returning you will come to the bill from which you paid for the order.
After returning money, the dispute closes automatically.
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