How to order a document on the reasons for the return of goods of customs?
In this article we will talk how to order a document on the reasons for the return of goods to the seller with Aliexpress.
Sometimes there are situations that when ordering goods with Aliexpress customs unfolds parcels back to China. If this happened, then you need to open a dispute and request a refund.
Earlier, it was enough to show the tracking status to the mediators that the goods were sent to China and the money was returned, but today it is required to provide a document from customs, which will explain why he was not released from the country. And it is given for this only 7 days, but in fact the period is almost impossible to observe, since the certificate is preparing for 30 days.
Customs checks parcels with Aliexpress
Therefore, if you fell into a situation that customs does not miss your product, then it is better to order a document to order and only then open the dispute. Let's wonder how to do it.
If on Aliexpress you for the first time, we recommend reading you an article "How to make the first order for Aliexpress?".
How to get a document about the reasons for returning the parcel with Aliexpress?
If the customs department is located in your city, then come there with a track number and a passport. There will be a document on the spot.
If the separation from you is very far away, then the request can be sent via email - [email protected]..
To do this, write a letter with arbitrary text and add a passport scan to it, photo ordering with AliexpressSo that details such as the name, address and tracking number are visible.
In the letter you can write the following:
Sample request for customs
After that, within 30 days, and even earlier you will receive an official response from customs.
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