How to argue with the seller on Ali Spress: the rules of the dispute. How to answer the seller in the dispute to Aliexpress?

Spores Aliexpress: Rules of reference, deadlines, good arguments, tips.

Shopping, without leaving the house becomes more and more popular. Even the largest skeptics speakers earlier, that it is impossible to buy clothes without fitting, technique without testing and so on today gradually master remote purchases.

After all, buying through the Internet is not only easy and fast, but also positively for the budget. Especially if the purchases are made on the Best Chinese Playground Aliexpress. There are no more commissions to intermediaries, no overpayments to sellers, unnecessary often unreasonable surcharges. On the Aliexpress The goods exceptionally comes from the hands of the manufacturer in the client's hands, bypassing all the rest of the instance, which significantly hesitate to buy.

How to argue with the seller on AliExpress: the rules of a successful dispute

For those who have never bought on Aliexpress - Stephalovaya articleon how to quickly register, choose and implement your first order!

Why are sellers for Aliexpress afraid of disputes?

So, the goods are selected, the payment is made, the tracking number by the seller is also on logically waiting and receiving a long-awaited package. But sometimes there are unforeseen circumstances. The goods are lost on the road, comes in an inappropriate form, or what is worse than the goods completely or partially does not correspond to the description and photo on Ali Spress. In this case, they should not be upset and complain on the Internet! After all, portal Aliexpress Everyone thought over and insured his buyers from such trouble.

If the parcel does not correspond to the description or photo (we will pay attention that the shades of color on different screens are displayed in different ways. Accordingly, if you do not like the shade of purchase, the victory in the dispute is unlikely). Do not be afraid to open a dispute and defend your right.

Each dispute to Aliexpress - minus seller in the rating

Sellers are not just not like to dispute, but even more - they are afraid of them! After all, disputes affect their rating, and this is directly connected with their reputation and place in the catalog Aliexpress. And in this article we will teach you to keep disputes so that you will be able to defend your opinion and prove your right point.

What to write when opening a dispute to Aliexpress?

First of all, carefully assume that you write when opening a dispute, especially by spelling. After all, the information will be translated into English or Chinese automatically and during errors easier, the seller simply will not understand you.

Also followed in detail and step by step to indicate whether the package was received, the integrity of the package (especially if the goods are damaged), the condition of the product is that it is not corresponding to the stated product on the site.

If possible, take pictures or remove the video as soon as you notice any inconsistencies in the received parcel in the mail, and later the unpacking of the goods.

What to write when opening a dispute to Aliexpress

So, we summarize what you need to write when opening a dispute:

• Whether goods received
• Packaging integrity
• Integrity of goods
• Compliance with characteristics
• Quality compliance
• In detail why you wish to return the whole amount or part

Rules of dispute and dispute on Aliexpress

The first and, probably, one of the main rules is not to insult the seller and employees. Aliexpress. The second is to specify everything as detailed as possible, if possible, confirms the specified photo and video materials.

Rules of dispute and dispute on Aliexpress: We bring the dispute correctly

After opening a dispute at the defendant (seller), there will be 5 days to answer and resolve the question, if the seller does not respond, the amount will automatically be listed on your account (within 15 days, but usually much faster), and the dispute is closed. If the seller responds, the dispute can go until one of the parties is settled or an employee Aliexpress (You can exacerbate the dispute and connect the moderator).

What does the seller mean to Aliexpress accepts a dispute?

Chinese sellers are fairly loyal and most often when opening a constructive dispute, apologize for the misunderstanding and returned the requested amount. The reputation of their store is much more important than the amount of one order, because together with the return amount you can offer another product or a discount on the purchase of the following. Therefore, you should not immediately speak and even more so frighten the negative. Constructive negotiations can give a much more pleasant solution.

The adoption of the dispute to Aliexpress is the beginning of the dialogue between the seller and the buyer

The seller sees an open dispute, takes it, says all the details with the client and agrees either on the contrary, rejects the dispute. About his decision will be received notice to the account or E-mail (if you are signed).

The seller to Aliexpress answered and offered a dispute decision: what to do next?

When opening a dispute, you specify your requirements and possible solutions. The seller after reading and has the right to agree, refuse or suggest its conditions. In the event that the decision of the dispute is proposed instead of "waiting for the approval of the dispute to the seller" the status will change to "waiting for consent with the Seller's response." In this case, we recommend entering the dispute, familiarize yourself with the proposal and agree or refuse the conditions of the proposed seller.

The dispute will be a timer of time, and if during this time you do not answer - the solution in favor of the seller is not automatically accepted, but will translate to employees Aliexpress.

The seller on Aliexpress answered and suggested a solution to the dispute? Take a positive solution or exacerbate the dispute!

At this stage, as in the previous steps, you will display the buttons to "cancel the dispute", "exacerbate the dispute", "edit dispute", "exacerbate the dispute." Aliexpress Made everything possible to protect your customers as much as possible!

ATTENTION! Pay attention at each stage to the sum of the dispute, as it can be adjusted as a buyer and the seller. As a result, there is a chance to agree to return 0 $. And the return is promised, and there is no money ...

The seller rejected the dispute to Aliexpress: what to do?

If the seller did not go to the agreement, and rejected the dispute, you can exacerbate the dispute or if the dispute is already closed (do not despair) contact the administration. But in order to react to the situation in the dispute in time, we recommend entering the account Alikespress Once a day. This guarantees a faster refund.

Video: how to open a dispute on Aliexpress - how to return your money if the seller does not accept a dispute

How to answer the seller in the dispute to Aliexpress?

In order to answer the seller in the dispute, you must write a message in the menu »Leave a comment for the seller" and click the "Send" button. The message can be written in the native language, the seller can be translated online as needed.

How to answer the seller in the dispute to Aliexpress?

An example of the dispute to Aliexpress

The author of this article is a big fan Alikespress And ordered any hundred of goods from this site. Not surprisingly, several disputes are in stock.

In order to clearly understand how the dispute is being conducted, we will show the screenshots of the active dispute with one wonderful Chinese seller who sent the goods, but the parcel was lost on the road (ceased to be tracked at the customs of the recipient country).

The seller has previously seen that the buyer's defense expires, and the goods were not delivered and increased protection for 20 days additionally, the time comes to an end, there is no parcel and the buyer remains only to open the dispute and request a refund.

In this case, it was stated that the goods were not received and the request amount in full.

Management of the dispute: a visual example

The seller reported in the report that he was very sorry and offered to renew the buyer's defense again. Also apologized and asked to go to the meeting, as the disputes affect his business (which was already mentioned above).

Control of the dispute: a visual example of correspondence

For its part, the author offered or polling the goods re-or still make a refund.

Please note that regardless of the management of correspondence, the timer counts 5 days, after which the dispute will be transferred to the moderator Aliexpress.

Management of the dispute: a visual example of the dispute movement

And for clarity, another dispute is already closed.

The goods were ordered in one size, but came in the other. The tag was listed on the tag, and the incorrect size on the same tag. But in general, the difference in the volume of underwear was on 10! Santimeters more.

Dispute to Aliexpress: photo procurement in dispute

To confirm the product tag was photographed and the reasons for the dispute are indicated. Not the entire amount was also requested, and the one requested in the studio to adjust the size it, unfortunately, was only 7 cents less than the cost of goods.

The seller accepted the order, apparently reworked the information and on the same day a few hours later agreed with the dispute.

Dispute to Aliexpress: a solution to the issue

By the way, for several years of active purchases from the author only several times there were such situations, most often they are with goods with a very low price, but at the same time the decision in disputes was always in favor of the client.

Solutions to Aliexpress

In the case of opening the first (and maybe the second, third, etc.) the dispute arises the question - is there always a dispute to be resolved in my favor?

If you are constructive, describe everything in detail everything you do not agree to confirm photos and video evidence. At least once a day check the state of the dispute and actively respond to the seller, if necessary, connect the employee Alikespress - Success Winning Dispute Guaranteed!

But in practice there may be four dispute solutions:

• The seller will take your conditions, closes the dispute and make a complete or partial return (as indicated in the dispute);
• The seller will not accept your conditions and reject the dispute, considering your requirements unreasonable;
• The seller will dismiss your offer and offer its conditions;
• The seller will ignore the dispute and after 5 days it will be closed automatically and the funds return.

Video: How to return money on Aliexpress.com? All situations

How to understand that the dispute on Aliexpress won?

The status of the dispute at the end of the "Spore is closed (decision dispute)."

In case you disagree with the decision - contact the support service, it is possible that the dispute will be resumed and the solution is changed (in the event that you present new evidence or did not participate in the dispute, moderator Aliexpress).

Decision of the dispute for aliexpress

And in conclusion, I want to add - the dispute is not bad, the dispute is the ability to challenge / return / request a part or the full amount for the purchase. And you see, this is often not enough on other foreign sites! Successes to you and only successful purchases!

Video: How to answer the seller in the dispute to Aliexpress?