How and in what cases can you contact the seller for Aliexpress? Sending Messages to the Seller on Aliexpress from Computer: Instruction
From this article you will learn how you can contact the seller on Aliexpress.
On the Aliexpress communication with sellers is a very important moment to make a high-quality purchase. It can help not just find out the purchase details and clarify some moments, but also give a guarantee that you will receive a quality product that can justify all your expectations. Or you will have good arguments in the dispute, if suddenly you have problems with the goods. Let's deal with you when you can write the seller and how to do it.
If Aliexpress for you a completely new site and you still do not know how to contact him correctly, then we advise you to learn the article on the link here. She will tell you how to use the playground.
When is it worth writing the seller with Aliexpress?
Message
So, to begin with, we find out the reasons when it is really worth contacting the seller for help on Aliexpress.
Choosing and ordering goods. While you have not yet decided what you want to buy and you are incomprehensible to some moments, you can contact the seller with the following issues:
- Help choose the right size suitable for your parameters
- Clarify if a particular product is available at the moment
- Learn about some characteristics of goods in more detail
- Ask to send real snapshots of the goods that the seller did
- Ask a discount
- Ask for packaging the goods to be more reliable
If you have already paid goods and he went into processing, but the shipment has not yet taken place That usually buyers at this stage turn to sellers with two issues:
- Too long sending parcels. Each order has a certain period of shipment and if it comes to an end, and the seller is not in a hurry to send the parcel, then, of course, it is worth refining this moment. Is it worth it to wait for your order or better to cancel the purchase?
- If an error is made in order, for example, in the address or characteristics. Often it is more convenient to simply ask for something to change, than to cancel and re-draw an order. In addition, it is much faster.
Even after sending the order, questions may appear to the seller:
- Tracking information does not appear more than 10 days. Perhaps the Seller will be able to help you in this situation, so you will definitely ask what the problem is. Perhaps he sent the parcel without tracking.
- When tracking orders, other issues may occurwho also followed the seller. So, if the order began to be tracked, but stuck in one status too long, then this is a reason to write a seller and ask to find the parcel. It should be done precisely he, because he is responsible for her, and not you.
- Questions for the purchase. When you receive an order, you can also contact the seller, for example, with a question, how to use it. Or the goods were problematic and should begin to decide on the return of funds.
In essence, communication should occur in English, but at the moment the automatic translator is built into the message window, which allows you to write in Russian, and for the seller the message will be translated, as well as for you upon receipt of the answer.
How to write to the seller on Aliexpress?
To start communicating with the seller, the buyer can always use several ways to kindly provided Aliexpress. But, let's do everything in order.
- Center Messages
If you have not yet issued an order, but you have a question for the seller, the easiest way to write to him is to find it on the page with a detailed description of the goods block with data about the store and click on the button "Send a message". It is located under the photo of the goods on the right side of the page.
Write the seller
Here you can even add some pictures if necessary to make your explanations clearer.
All correspondence will be in your Message Center. To go to it, hover the mouse to "MY ALIEXPRESS" and select the corresponding category from the list.
My aliexpress
- Comment to order
The next way to communicate with the seller on Aliexpress - This is a comment on the order. It can be left back at the purchase stage. Often buyers confirm orders, but do not pay them than they show that they are serious. After that, in private messages to the seller they write about the provision of discounts on the goods. How to ask her to ask you here.
It is still very convenient to specify all sorts of order details. For example, whether the thing you have chosen is made of natural fur or skin, is good packaging and so on. The main advantage of communication through comments is that in case of problems, this correspondence will be displayed in the dispute, and therefore they will be able to read the mediators of the site. And the seller will be clearer, what order are you talking about. So you will not need to specify the purchase number, in contrast to the use of other ways to communicate.
You can also download photos in the comments, which is an additional advantage.
To leave a comment to order, open the section first "My orders" And find the desired purchase in the list. To open the communication window, click "Message to seller".
Comment to order
- TradeManager
If the seller is currently online and the icon in front of his yellow name, then it is fashionable to communicate with it through a special online chat called TradeManager. It opens in a special window if you click on the Correspondence button with the seller.
TradeManager
In addition, to always be online, you can install a special program. TradeManager and keep in touch with sellers through it. So you will always be aware when the seller answers you and respond quickly to his messages.
This method is extremely convenient for those who constantly orders something on the site and who needs more advanced communication with the seller.
Comments