Information about departure with Aliexpress is temporarily unavailable in Russian Post: What to do? Why information about tracking parcels, departure is temporarily unavailable in Russian post?

In this article we will talk about what to do if when tracking the parcel with Aliexpress The status "Tracking information is temporarily unavailable appeared.

Aliexpress It is a world famous platform and millions of purchases are performed daily on it. Undoubtedly, since the parcels go from China, their tracking causes many questions. One of these is the situation when in tracking information is indicated - "Tracking information is temporarily unavailable". What does it mean? And what to do in such a situation? Let's figure it out.

If you have never made purchases on Aliexpress, we recommend to study you an article "How to make the first purchase on Aliexpress?".

What does information about sending Russia is temporarily unavailable?

Departure information is not available

When the parcel receives such status, a reason for this may be the reason for this:

If your parcel just sent, then information about it will not be available immediately, but only in 5-10 days. Here the whole thing is that mail you need for some time on the registration of departure.

When the parcel is tracked in China, and upon arrival it ceases to Russia, it says that the seller provided you with the track number is not an international format and because the parcel has changed the track number on the inner, which you do not know.

When the parcel was tracked and suddenly received the status "Tracking information is temporarily unavailable"This indicates internal mail failure. In principle, the time of protection of the transaction has not ended, there is nothing terrible in this. Perhaps the parcel goes to you, but the tracking data is not provided.

Information about departure with Aliexpress is temporarily unavailable in Russian Post: What to do?

Package with Aliexpress is not tracked

How to do if such status "hangs" for a long time?

First of all, of course, you do not need to panic. First, try to write a seller and find out the situation. Perhaps he will be able to find your package and provide you with the necessary information.

If the buyer's protection time has not yet ended, then try to wait, internal failure occurred in the Russian Post database and therefore, the tracking information is not available. This is quite possible, therefore, take patience.

If the protection period of the transaction has almost ended, and you understand that it is already really useless to wait, then only the opening of the dispute and the return of funds will help. In addition, if you open the dispute based on the IL of such a situation, then in no case agreed to the seller's persuasion to extend the buyer's protection and close the dispute.