What does order status "Completed" for Ali Spress? Canceled an order for Aliexpress, the order status "Completed": will the money be returned?

Buyer protection

In this article we will discuss what the order status "Completed" Aliexpress.

For each order stage on Aliexpressthere is a status. There are quite a lot of them and each of them, something yes means. Let's talk to you about the situation when buying gets status "Completed".

If you have never made purchases on this site, we recommend reading you an article "How to make the first purchase on Aliexpress?".

What does the order status be "completed" on AlExpress?

The name speaks for itself. This status is assigned to the order at the final stage. As a rule, it is assigned when you receive the goods and confirm this fact in your account. After that, the deal is closed.

Although he can occur in other situations when, for example, the parcel did not reach you and you opened a dispute, or you did nothing and the order protection was over.

Order completed

Order completed

Sometimes after payment of the goods first, everything is fine and the order enters the processing, but after a couple of days it receives the status "Completed". Here, at once, many begin to panic, believing that they "quenched". But you should not worry because it usually happens if the seller is suspected of fraud and the administration closes all of his orders. All data is sent to customers to email, and therefore you need to track all the messages that site.

The seller did not send an order on time

If the purchase time, which was appointed by the seller, was over, but the goods were not sent to you, the order will be automatically closed. Money after a while returned to your account.

Return of funds, if the order is closed due to the fault of the seller

The advantage of the work of S. Aliexpressit is that you will not have to bother with the return of funds, including with their refund. All manipulations are made without the participation of the client. You just need to wait a bit and will be credited back to the account. You can track the return statuses through your personal account.

  • Open "My orders"
  • Click on the closed order
  • Go to the tab "Payment"
Payment tab

Tab "Payment"

  • In a new window, you will see the results of the return
  • There you will find the dates when the money transfer was made
Return statuses

Return statuses

It is worth saying that money will be returned at that expense from which payment was made. If you paid from a bank card, respectively, and make money. Change details can not. If there are no more cards, then in this case you can talk to the administration, maybe they will be able to help you.

In addition, money is returned to dollar equivalent, even if the payment was made in rubles.

The order closed after the end of the buyer's defense

If the order has passed into status "Completed"Since the protection of the transaction has ended, and you didn't get the goods, you can't do anything. You can say goodbye to your money, and with the following purchases to be attentively and follow the timer in your account,

How to make the order not closed without refunding?

In order not to be in such a situation, we recommend more carefully referring to the purchase process. Be sure to follow the timer, especially if the defense comes to an end.

If you notice that the timer will end soon, but there is no product, then first contact the seller and ask to extend the buyer's defense. If you are ignored and try to delay the process in every way, then boldly open the dispute and demand the return of money.



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Comments

1 comment

  1. Nikolai 03.02.2018 02:08

    The status of the order is completed, the defense has not expired, the goods are not, the order was not tracked on Ali, what to do, the seller claims that he sent, Ali will now return the money? If, before the end of the protection period, open the dispute, well, if the goods do not pass?

    To answer

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