What can not be done by the buyer to Aliexpress: Rules for buyers for Aliexpress. Is it possible to leave the buyer to leave a false review, buy goods from foot accounts, make out and not pay for goods, rudely communicate with the seller?
In this article we will talk, what rules are valid for buyers Aliexpress this year.
On the Aliexpressin 2017, rules for buyers were changed. Let's find out what has changed.
If on Aliexpress you really recently and haven't managed to make the first purchase, we recommend learning you an article "How to place the first order for Aliexpress?".
Aliexpress rules for buyers
- False reviews
False reviews for Aliexpress
The site feedback system works so that the reviews can be left to each other only after the transaction is completed. Buyers need to write in the reviews only an objective opinion so that the feedback is reliable. To manipulate feedback it is impossible, several uncomplicated rules were created Aliexpress.
You can not manipulate feedback and affect the seller rating:
- Write false review to raise the rating of the seller and get privileges
- Write good feedback, but at the same time put one or two stars to reduce the seller rating
- Also you can not do several orders and leave bad reviews
- Purchase, sale and exchange of reviews are categorically prohibited.
- You can not create several pages to write a good reviews to the seller.
- Ask other users about good reviews
You can not threaten the seller to leave a good feedback if he does not agree to send you a gift. Especially if it is not claimed in the description and is not included in the price of the goods. You can also not require a refund if the bundle did not have the things you need and it is not claimed in the description. Other similar actions are prohibited.
If you have any problems with the resulting thing, you first write to the seller and try to solve the problem with it.
If the buyer writes false reviews and threatens the seller, then all his comments can be removed, and the account itself will be blocked temporarily or forever or deprive the rating.
- Purchase of goods from fake accounts
Purchase to Aliexpress from a submarine account
You can not register new accounts to increase the rating of the store or product of the seller. In addition, a similar purchase is also considered to be an order from a family member account, friend or online community.
Thus, buyers are prohibited Aliexpress:
- Use multiple accounts for buying identical goods
- Ask to buy relatives or friends to increase your order of orders and rating
The violation of these rules is fraught with the deprivation of the rating of the buyer, blocking or account of the account.
- Unpaid orders
If you make a purchase, then you need to pay for it within 20 days. If your order is no longer required, then it must be canceled. If you have several unpaid orders, this fact may cause the rating or account of the account.
- Personal communication with the seller
Communication of the Seller and Buyer
On the Aliexpressallowed to communicate sellers and buyers. Moreover, there are certain rules for communication. In particular, it is impossible to engage in spamming. Such is considered:
- Email suggestions that were not requested
- Invitation to subscribe to the newsletter, which is not related to the deal on Aliexpress
- Unsubstantiated offers to purchase or sell products with Aliexpress
- Acquisition or sale of items that are implemented outside the site
In addition, abnormative vocabulary is prohibited. Also you can not threaten and provoke on emotions.
Be sure to follow these rules, otherwise different measures can be applied to you, which will also lead to deprivable privileges and blocking.
- Abuse of buyer protection
Abuse of buyer protection
In the event of claims regarding the goods received, or he did not come at all, you can open a dispute and demand a refund. According to the rules of buyers' protection program, it is allowed to open a dispute when:
- The package at the specified timeline never came
- If the goods you still got, but it differs from the stated characteristics or it has damage
On the Aliexpressit is forbidden to abuse the buyer's protection program, for example:
- Open a new dispute if the money was received back
- Start the dispute just due to the fact that you are offended by the seller
- Start a dispute when there are no good reasons for this
The buyer is categorically prohibited:
- Open a dispute with the cause - "The item is not received"if in reality it was received
- Say that the goods have an incorrect description, although it is not
- Start an argument after returning funds by the seller or charges
- Open a dispute from revenge if in the past you already lost one
- Blackmailing that you will open a dispute if you do not give a discount
- Open disputes on different orders with one reason at the same time
What punishment is possible for violation of the rules of Aliexpress?
If rules Aliexpressthey will be broken, depending on the situation, the following punishments can be applied to you:
- Remove the fully all received rating
- Impose on an account temporary blocking
- Block forever
If your account has been blocked, the administration may also suspend other pages and accounts that are connected with it. These are the same data when registering, delivery addresses, maps and an IP address.
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